Digital CX Manager

    • São Paulo, Brazil

What if nature could be harnessed to help farmers sustainably feed the planet? Since 2014, Indigo has questioned agriculture's full value chain to improve grower profitability, environmental sustainability, and consumer health. The company’s scientific discoveries and digital innovations have amplified new value from soil to sale, benefiting more than 10,000 growers to date. Indigo is also the company behind The Terraton Initiative, a global effort to drawdown one trillion tons of atmospheric carbon dioxide by unlocking the potential of agricultural soils. In 2019, Indigo was ranked #1 on CNBC’s Disruptor 50 list. Headquartered in Boston, MA, Indigo has additional offices in Memphis, TN; Research Triangle Park, NC; Buenos Aires, Argentina; Basel, Switzerland; and São Paulo, Brazil.

Indigo is the world's highest valued agtech startup, with a $3.5 billion post-money valuation. Indigo started with a microbe-based seed treatment in 2016 and has since evolved into an online grain marketplace, an online transport matchmaking service for that grain, a carbon market to give farmers a financial incentive for sequestering carbon with regenerative agriculture, and a data platform underscored by its satellite imagery business.This position is as PJ –  pessoa juridical -, with high probabilities to become permanent

As a Digital CX Manager, you are customer obsessed and tech-savvy. You are passionate about decoding Customer Experiences, and deeply understanding their needs and wants. You have the capacity to capture and ride trends seen in volumes of data, which will lead to greater personalization of digital customer interactions. You focus on managing user experiences across different Digital Platforms, ensuring that we are building the best experience. You will join a dynamic and fast-paced environment, working cross-functionally with many internal teams.

 Key Responsibilities:

 Process Digitization​

  • Work as Project Manager when developing new digital solutions
  • Responsible for creating Customer Journey Mapping
  • Process and Data Flow Mapping ​
  • Work with internal and external stakeholders to understand, design, and map complex process and data flows
  • Analyze services & websites to understand Indigo’s ability to automate & integrate with third parties

User Research

  • Develop qualitative & quantitative research approaches to define & develop hypotheses of user needs
  • Define, plan, and conduct user research to test our hypotheses
  • Deliver compelling and timely insights to product & design team
  • Synthesize, document and analyze findings for application on current projects and communication across the organization​ 

Digital Product Positioning

  • Act as a product evangelist and create buy-in for the digital product vision both internally, and with key external partners in collaboration with marketing team

Digital Product Engagement

  • Combine digital product usage data/analytics to provide actionable intelligence to the business​ and to the software development team
  • Gain a deep understanding of customer experience, identify and fill product gaps
  • Generate new ideas hypothesis that may improve Indigo’s digital services and growth
  • Contribute to the long-term vision of the Digital Products development

Key Qualifications

  • Fluency in English is required.
  • Project Management
  • User Interviewing & Research​
  • Minimum 2 years’ experience working with Digital Products
  • Proficient in Data Analytics ​
  • Competitive analysis & positioning​
  • Excellent written & verbal communication skills
  • Management of API & data service integrations
  • Familiarity with web development and programming languages (HTML, CSS, Javascript)

 


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