Associate Solutions Consultant

Index Exchange is looking for an Associate Solutions Consultant to join our team in NYC.

 Department Description

The Solutions Consulting team at IX is an innovative group of technologists who sit at the intersection of Sales, Software Development and Marketing. As an Associate Solutions Consultant, you will be communicating with clients and performing customer implementations for all major IX products. You will be responsible for delivering, Q/A, and implementation troubleshooting for all IX software integrations in addition to supporting clients and their day to day account management needs. If you enjoy a fast-paced environment full of interesting challenges and opportunities to create compelling solutions in the field of digital media and advertising technology, then the IX ISC team is the right fit for you.

Role Description

  • This is a hybrid Solutions Consulting and Account Management role that is responsible for ensuring that IX exceeds our publishers’ expectations by providing seamless and timely customer integrations and customer support
  • Work with multiple support systems throughout the integration process (e.g. Salesforce and JIRA) while monitoring the health of our integrations
  • Participate in regular knowledge-share sessions to share and learn new strategies for optimizing and enhancing the publisher on-boarding process
  • Prioritize and communicate self-serve platform feedback and enhancement requests to internal teams
  • Maintain and update external facing documentation to better customer experience
  • Ensure internal and external deadlines are met
  • Become a critical participant in testing new products and features

Basic Requirements

  • Highly motivated self-starter with a persuasive and success-driven personality
  • Strong verbal and written communication skills
  • Strong problem-solving and analytical skills
  • Highly organized
  • 4-year degree in a related field
  • A team player who contributes a positive and valuable outlook in our growing organization  

Preferred Requirements

  • Working knowledge of Programmatic Advertising (SSPs, DSPs, RTB, DFP, Ad Servers, Video Players etc), Web and Mobile Development (HTTP, HTML, CSS, JavaScript, JSON, APIs) and Big Data/Data Science is a plus
  • Ability to work with multiple clients concurrently

About Index Exchange(IX):

Index Exchange is a global advertising marketplace where premium websites sell their ad impressions in real time to programmatic advertisers. Top advertisers across the world choose to partner with us because we are independent with no other business interests. Built on the pillars of neutrality, openness and the most reliable technology, we’re the ad exchange that media companies trust to deliver results. We are one of the fastest growing companies in the ad tech space and that gives our employees incredible opportunities to grow with IX.


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