Account Operations Manager
Index Exchange is seeking an Account Operations Manager to join our growing, collaborative team in London! Bringing 3-5 years of technical client service experience in the AdTech industry, the Account Operations Manager will be working in a Client Services pod to support partner relationships with premium publishers. The Client Services pod consists of Account Managers (AM), Publisher Relationship Managers (PRM), Sales Engineers (SE) and Exchange Analysts (XA); all equipped with specialized expertise for maintenance and health of our outstanding publishers.
Here’s what we want:
- Leader: For this role we need strong, decisive, self starters who loves learning new things in the pursuit of solving challenging problems
- Knowledgeable: In depth knowledge of our products and tool-set will be a core requirement, while acting as an integral resource for questions, issues and requests
- Collaborative: Teamwork is key in Client Services and you’ll need to work cross-functionally with other IX teams (Platform Services, Publisher Development, Product, and Exchange/Data Analysts) to implement operational strategies, as well as create and document new on-boarding processes to help improve the client experience
Here’s what you’ll be doing:
- Coordinate IX and partner integrations and manage multiple support systems throughout the process (e.g. Salesforce, JIRA etc.) while monitoring integration health
- Troubleshooting, tracking, and resolving publisher integration issues
- Participate in regular knowledge share sessions to share and learn new strategies for optimizing and enhancing the publisher onboarding process
- Constantly question the nature of your tasks and develop and improve basic programming skills to improve operational efficiency
- Communicating with internal teams as well as publishers leveraging your strong fluency in English along with at least one other European language (Italian, Spanish, French, or German).
Why you’ll love working here:
- Offices conveniently located in Fitzrovia, readily accessible via public transit
- Free snacks in the office and weekly team lunches on Fridays
- Health care benefits, unlimited sick days, paid vacation and company matched pension contribution
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