Technical Publications Manager/Writer

Company Description

Illumio delivers adaptive security for every computing environment, protecting the 80 percent of data center and cloud traffic missed by the perimeter. The company’s Adaptive Security Platform™ visualizes application traffic and delivers continuous, scalable, and dynamic policy and enforcement to every bare-metal server, VM, container, and VDI within data centers and public clouds. Using Illumio, enterprises such as Morgan Stanley, Salesforce, NetSuite, Plantronics, NTT, King Entertainment, and Creative Artists Agency have achieved secure application and cloud migration, environmental segmentation, compliance, and high-value application protection from breaches and threats with no changes to applications or infrastructure. 

Job Description

As manager/writer of the technical publications department at Illumio, you will be responsible managing the team that delivers Illumio’s technical content aimed at both end users and internal audiences - and contribute to content creation. This position is for a manager of the technical writing staff who also can create content. This is an onsite role that reports to the Vice President of Product Management.

Stuff You Will Do

In this role, you will manage a small team of writers and content producers and guide in managing work and processes, developing quality content (written, visual, multimedia), and delivering content on schedule with product releases. In addition to producing technical manuals, the writing team produces such content forms as graphics, videos, animation scripts, and more.

Stuff Your Team Makes

The team is responsible for producing a variety of content and document types for end users, prospective customers, internal support and professional services audiences. The technical publication teams also interfaces with the UXD team and Product to ensure that language in the product UI (and command line) is useful, effective, and meaningful; interfaces with the support and Knowledge team to both author and manage consistent styles for all content; and interfaces with Product to provide feedback on usability, understanding, and good communication of product features and content.

Qualifications

Stuff Your Job Requires

In this role you will also:

  • Set employee goals consistent with overall business objectives and conducts employee performance reviews per company policy
  • Coach, mentor, and develop employee career path
  • Evaluate organizational effectiveness and implement process improvements as necessary
  • Write and produce content as needed to load balance doc team workloads and company needs

Why You Will Like Working Here

This position affords a great opportunity for both growth and job satisfaction at one of the best funded, highly regarded, and highly successful startups in Silicon Valley. Illumio's technology is poised to lead the way toward an enterprise security solution that can adapt to the new world of cyber threats, cloud migrations, and the wane of older, infrastructure-based security solutions.

Illumio's culture is best for people who like a challenge, love to learn, love to communicate, and loves to innovate creative ways of producing interesting content that helps users. The company provides a bountiful variety of perks and benefits and makes sure its employees are having fun while reaching their highest potential.

Additional Information

All your information will be kept confidential according to EEO guidelines.


Meet Some of Illumio's Employees

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Anand oversees the support and services Illumio customers receive post-purchase. He assists in deployment and implementation processes, as well as subsequent adaptations to each industry.

Dhana B.

Member of Technical Staff

Dhana designs and develops high-quality system features that help Illumio customers configure and monitor security policies for remote workloads.


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