Sustaining Team Lead

Company Description

Illumio, recently named to the CNBC Disruptor 50 list, stops cyber threats by controlling the lateral movement of unauthorized communications through its breakthrough adaptive segmentation technology. The company’s Adaptive Security Platform™ visualizes application traffic and delivers continuous, scalable, and dynamic policy and enforcement to every bare-metal server, VM, container, and VDI within data centers and public clouds. Using Illumio, enterprises such as Morgan Stanley, Plantronics, Salesforce, King Entertainment, NetSuite, Oak Hill Advisors, and Creative Artists Agency have achieved secure application and cloud migration, environmental segmentation, compliance and high-value application protection from breaches and threats with no changes to applications or infrastructure.

Position Description

We are looking for the first team member for the Sustaining Engineering team for the Illumio ASP product. The ASP product is mission critical infrastructure for investment banks, SaaS providers, and large enterprise customers. We seek someone with strong engineering fundamentals, who is excited about solving problems in complex systems and has a strong empathy for customer issues. Our guiding philosophy from the beginning is focus, get things right, and practice disciplined engineering that does not cut corners.

Our product is a three tier system composed of the User Interface written in Javascript, the Policy Compute Engine (PCE) written in Ruby, and the Virtual Enforcement Node (VEN) written in C++. You will be the Interface between support, core development, and Quality Assurance for customer escalations and problem resolution. We are looking for someone who can come in and be hands-on in learning the product, solving problems and managing escalations. You will be working closely with the core development team, but will be interacting with many functions within the company.

Qualifications

  • BS Computer Science or equivalent, MSCS preferred
  • Experience in Sustaining Engineering for an enterprise product as an individual contributor 5 years+
  • Experience programming with OO languages. Experience with Javascript, C++ and Ruby or willingness to learn what is needed
  • Experience with enterprise distributed software. Networking or security product experience a plus.
  • Possess excellent organization, communication and collaboration skills.
  • Demonstrated flexibility in working with customers and engineering to resolve issues

Additional Information

All your information will be kept confidential according to EEO guidelines.


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