Site Reliability Engineer

    • Sunnyvale, CA

What We Are About:

Are you the type of person who enjoys solving technology problems, finding the solution to the missing piece of information and is someone who never gives up? If so our Illumio support organization is looking for someone like you to join our world class team. We are committed to delivering exceptional support to our ever-growing install base of global customers spanning the Finance, Legal, and SaaS space.

Our Adaptive Segmentation Platform plays a critical role in securing their information, data, and ongoing success so your ability to quickly identify and resolve problems will be key. We are searching for senior support professionals who can demonstrate an ability to think outside of the box whilst working under pressure. Daily you will be working with customers, account teams, and our internal software developers to create solutions that address problems encountered in the field. We can offer you exposure to cutting edge security technology with an exciting company, working alongside like-minded people who enjoy making a difference, sharing their knowledge and experiences, and building something truly great.

What You Will Accomplish:

  • The SRE team is a growing team that partners closely with Engineering, Support, and IT. We are responsible for the design, deployment, and continuous operation of the Illumio ASP cloud ecosystem. We need your help to take our existing platform to the next level with CI/CD, automated diagnostics/scaling/healing, and more.

  • Work on a team responsible for a blend of architecture, automation, development, and application administration

  • Develop and deploy solutions from the infrastructure, to the network, and application layers, on public cloud platforms

  • Exercise new product features before they're delivered to our customers (we dogfood heavily)

  • Ensure our SaaS platform is available and performing, and that we can notice problems before our customers

  • Build the tools to improve speed, confidence and visibility of our SaaS deployments

  • Help build security into every step of the software & infrastructure life cycle

  • Collaborate with Support and Engineering on customer issues, as needed

  • Participate in a periodic on-call rotation (Workload sustainability is important - we don't want anyone burning out.)

What You Will Bring:

  • Enjoy learning new tools, and languages

  • Enjoy a collaborative environment

  • Have a high attention to detail

  • Have a strong customer focus

  • Strives to solve traditional operations problems through automation

  • Are willing to dig deep into infrastructure and code to solve problems

  • A Bachelors in Computer Science, Engineering, MIS, or experience in software engineering or a related field

  • A DevOps mentality

  • An enthusiastic self-starter with a commitment to learning, customer empathy, and team communication

  • Experience deploying, tuning, and maintaining Linux-based, highly available, fault-tolerant web platforms in public cloud providers such as AWS, Azure, and GCP

  • Familiarity with a modern programming language. Experience with or a willingness to learn Ruby, Python and Linux shell scripting

  • Familiarity with common monitoring, log aggregation and metrics gathering platforms (Icinga, Sensu, Splunk, Telegraf/InfluxDB, et al.)

  • Familiarity with common database systems such as MySQL, PostgreSQL, Redis, or similar

  • Familiarity with common configuration management & orchestration tools. Experience with or willingness to learn Chef, Ansible, and AWS services & API

Bonus Points:

  • Code samples

  • Experience speaking at industry conventions or meetups (Monitorama, SREcon, VelocityConf, DevOpsDays, etc.)

Who We Are:

Illumio enables organizations to realize a future without high-profile breaches by providing visibility, segmentation, and control of all network communications across any data center or cloud. Founded in 2013, the world’s largest enterprises, including Morgan Stanley, BNP Paribas, Salesforce, and Oracle NetSuite, trust Illumio to reduce cyber risk. For more information, visit

Illumio works with companies the world over to deliver adaptive security software for every computing environment—protecting 80% of data center and cloud traffic threats missed by perimeter programs.

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