Customer Success Advisor
- Paris, France
No Agency Submissions Accepted
What We Are About:
Do you believe that art and craft of sales can be practiced as professionally as medicine or law? At Illumio we believe that sales is a noble profession and have set ourselves to the task of becoming great at what we do because the stakes are high. Every day we interact with thought leaders from security, networking, and operations teams who want to learn how to segment their systems in a better way. For our prospects, their reputation in the marketplace, and in many cases, their stock price is tied to how well they maintain the trust of their customers. They work under constant vigilance from their auditors and regulators – careers and reputations are always at stake.
Against this backdrop, we are the conduit for Illumio’s substantial expertise and experience in delivering the largest and most successful micro-segmentation deployments in the world. Our partners need your best communication, organizational, Technical and inter-personal skills to connect them to the information, tools, and resources to assist them on their buyers’ journey. You will face larger and more established competitors every day. But if you like to win – to lead customers toward a bright future, and exceed their expectations, we will equip you with unique insights, tools, and systems that will help you reach new levels of professional accomplishment.
What You Will Accomplish:
As a Customer Success Advisor (CSA), you are a critical part of the Customer Success Organization reporting to the Head of Customer Success. Your role will be directly tied to value generation for our customers, by helping them develop the right strategy to onboard, adopt, and successfully utilize Illumio's products to achieve their desired outcomes. The results of a CSA's efforts should lead to healthy, adopted, referenceable customers that achieve value based outcomes and are eager to expand their use of Illumio across their organization.
Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices.
Customer Adoption - inspect customer adoption issues and run specific plans to increase adoption health where required to ensure that all customers are wildly successful with Illumio's platform
Renewals - tie adoption health to renewal and ensure that value is being delivered such that customers can quantify and justify renewing their investment with Illumio
Establish “trusted advisor” relationships with the management and technical teams on the customer side while working seamlessly with our account team to extend Illumio’s reputation and position as a vendor.
Partner with sales organization to bring relevant success stories forward and help prospects understand the illumio solution
Monitor the Adoption Health across all accounts within your portfolio and generate a quarterly improvement plan to drive adoption score increases
Establish, confirm and document the “definition of success” with the customer executive sponsor.
Advise and consult on best-practices, lessons learned, and strategies that will provide maximum benefit to our customers as they adopt our adaptive security platform
Ability to communicate fluently and proficiently in English and French.
Who We Are
Illumio enables organizations to realize a future without high-profile breaches by preventing the lateral movement of attackers across any organization. Founded on the principle of least privilege in 2013, Illumio provides visibility and segmentation for endpoints, data centers or clouds. The world’s leading organizations, including Morgan Stanley, BNP Paribas, Salesforce, and Oracle NetSuite, trust Illumio to reduce cyber risk. For more information, visit https://www.illumio.com/what-we-do and engage us on LinkedIn and Twitter.
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