Solutions Center Specialist (Remote Optional)
- Dublin, OH
Solutions Center Specialist (Remote Optional)
The Solutions Center at IGS seeks to add to our team talented individuals who are passionate about customer service and making a difference. The step to join the IGS family is more than a career change; you become part of a winning culture built on camaraderie, integrity, continuous improvement, innovation, and exceptional customer experience.
We're always accepting applications for Solutions Center positions as roles often become available. If your skill set and experience align with the experience needed to be successful in a position, a member of our Talent Acquisition team will contact you regarding any appropriate next steps. In the meantime, explore the role descriptions and the videos below to learn more about IGS. Start your career with IGS today!
PLEASE NOTE: In response to COVID-19, we will be working remotely temporarily (we plan to enter our office in 2021, therefore applicants must be a drivable distance to the office location). In the interim, a minimum internet connection speed of 30mpbs is necessary for the virtual interview process and is requiredin order to begin the role from your home.
Our Solutions Center Specialists handle customer billing, payment, product enrollments, claims processing, and more. Training hours are Monday thru Friday 8:00 am to 5:00 pm; work schedule will be vary based on position and business needs (candidate availability must be between 8:00 am and 8:00 pm).
Customer Solutions Specialist
As a Customer Solutions Specialist in the Solutions Center, you are the IGS brand champion to our customers, by educating on our products, building customer connections, and providing exceptional customer experience with each interaction. Training will be provided for you to gain a full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision. You will be tasked with achieving all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures. Work schedule: Monday thru Friday 11:00 am to 8:00 pm, with one Saturday required 9:00am to 3:00pm.
Our Claims Specialist interact with current and potential customers via telephone and provide them with product information on our Home Warranty programs and enrolling in those programs. The Claims Specialist will also determine customers' eligibility to file claims, verifying all facts related to claims and filing claims into the company's claim system and inform customers of repair or replacement procedures for a covered claim. A great deal of detail orientation and tenacity are needed for this role as some of the scenarios can be complex (i.e. scheduling repairs, completing claims forms, contractor authorizations, and authorization limits, etc.) and will require multiple system navigation. Work schedule: Monday thru Friday 900 am to 6:00 pm, with one Saturday required 9:00 am to 3:00pm.
Market & Payment Specialist (Bilingual)
Columbus, OH (Agler Road)
As a Market & Payment Specialist, you will be responsible building customer relationships, educating on our products, and providing exceptional customer experience with each interaction while assisting customers with payment and billing needs. The specialist will also assist customers with collecting payments for services, answering billing inquiries and provide support for service reconnection and disconnection. Work schedule: Monday thru Friday 11:00 am to 8:00 pm, with one Saturday required 9:00 am to 3:00pm.
Customer Operations Specialist
The Customer Operations Specialist provide direction and guidance for Solutions Center agents with Assist Line calls, and answer and resolve escalations calls from customers. They will also provide omnichannel support including customer chat support, answering email inquiries, responding to Social Media messages, and company intranet maintenance to investigate and resolve requests/inquiries. Work schedule: Monday thru Friday 11:00 am to 8:00 pm, with one Saturday required 9:00 am to 3:00pm.
- Basic knowledge of Windows, MS Office Suite, and Internet Explorer.
- Experience with customer service in a phone center environment.
- Strong reasoning, decision making, and communication skills.
- Organized and detail oriented with excellent problem-solving abilities.
- Experience with third party service relationships.
- Able to empathize, listen and assist customers during the claim process.
- Operate effectively in a team environment.
- Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities and handles pressure.
Minimum Education and Experience:
- High school diploma or equivalent.
- A minimum of 2 years in a customer environment preferred.
- Prior experience in claims processing and/or omni-channel support is a plus.
IGS Energy Company Brand - https://youtu.be/0KgduJEFvMM
Hear from a Claims Specialist - https://www.themuse.com/profiles/igs#pablo-contreras
PLEASE NOTE: We are currently offering in office, remote or hybrid work options. A minimum internet connection speed of 30mpbs is necessary for the virtual interview process and is requiredin order to begin the role from your home.
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