Site Reliability Engineer

Company Summary
IgnitionOne’s leading Customer Intelligence Platform empowers marketers to find and engage their most valuable customers across channels using a data-driven approach. By focusing on cross-channel scoring and robust personalization, IgnitionOne’s technology provides real-time, actionable insights for smarter marketing decisions and omnichannel engagement to maximize overall results.

IgnitionOne is one of the largest independent marketing technology companies in the world, currently scoring over 600 million users monthly in 75 countries and powering more than $60 billion in revenue each year for leading brands, including General Motors, CenturyLink, La Quinta and Acer, as well as advertising agencies such as 360i, GroupM and Zenith Media.

Responsibilities

  • Provide 24x7 support to an enterprise-level global platform
  • One week on-call with rotating schedule
  • Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
  • Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Practice sustainable incident response and blameless postmortems.

Qualifications

Minimum qualifications:
  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Experience with algorithms, data structures, complexity analysis and software design.
  • Experience in one or more of the following: C, C++, Java, PHP, Python, Go, Perl or Ruby.

Preferred qualifications:
  • Interest in designing, analyzing and troubleshooting large-scale distributed systems particularly in AWS or other cloud providers
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Ability to debug and optimize code and automate routine tasks. 

 

IgnitionOne retains the right to change or assign other duties to this position.

IgnitionOne provides equal employment opportunities to all persons without regard to race, color, creed, religion, national origin, ancestry, sex, sexual orientation, pregnancy, age, disability, medical condition, genetic information, marital status, gender identity, gender expression, veteran status, status as a victim of domestic violence, or any other protected status under federal, state or local law.


Meet Some of IgnitionOne's Employees

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Nick’s main goal is to help clients find and understand the results that they’re looking for, all found with the solutions and services offered by IgnitionOne.


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