Desktop Support Specialist

IEX is looking for a Desktop Support Specialist to be responsible for Windows administration, user support, and office automation. You will have the opportunity to provide Level 1&2 support to employees from across the organization, including executive team members. Ideally, you have a few years of experience in a helpdesk/desktop support function, and are ready to take your talents to a high-growth FinTech firm.  

A few things we’re working on:

  • Upgrading all desktops to Windows 10 v.1703
  • Disaster recovery and desktop virtualization
  • Supporting new hires and overall company growth

About you:

  • Self-starter with the ability to juggle multiple priorities in a fast-paced environment
  • Excellent customer service skills
  • Organized and detail-oriented
  • Strong verbal and written communication skills

What you’ll do:

  • Support and assist with Level 1&2 end user support, training, and desktop maintenance
  • Install, troubleshoot and upgrade all desktop OS, hardware, printers, and IT peripherals
  • Support the administration of Windows and Linux user accounts, office applications, and software
  • Configure and manage mobile devices and corporate laptops
  • Administer and support the use of conference room and A/V equipment
  • Conduct new hire administration, asset management, and IT inventory management
  • Coordinate with external vendors on purchasing and support of IT equipment
  • Create and maintain technical documentation for users and team members

 Your background:

  • Windows desktop and laptop user support experience
  • Experience with hardware management and inventory
  • Experience troubleshooting Apple devices
  • Knowledge of OS and computer infrastructure
  • A demonstrated passion for technology
  • Bachelor’s degree, preferably technical 


Here at IEX, we are dedicated to an inclusive workplace and culture. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state or local laws. This policy not only complies with all applicable laws and protects workers' rights but is vital to IEX’s overall mission and values.

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