Workers' Compensation Claims Supervisor

    • San Diego, CA

At ICW Group, we focus on our customers and we sweat the details! As a Workers' Compensation Claims Supervisor you can help us realize our mission of “creating the best insurance experience possible” for our customers. The Workers' Compensation Claims Supervisor will manage a team of Claims Examiners in our San Diego office.


The purpose of this job is to assure efficient, effective activity within technical units assigned to produce optimal claim results through aggressive claim management. This position exists to oversee and guide a unit of Claims staff while working in compliance with Company philosophies, practices, and procedures.


Establishes and maintains a high degree of the Company’s philosophy and technical practices throughout the claims operation.

  • Conducts periodic audits of operations.
  • Assists in preparation and delivery of Workers’ Compensation education and training programs.
  • Oversees control and direction of all reported claims within the authority level established by the Manager.
  • Participates in different Department projects as assigned by upper Management.

Approves reserves and payments within designated limitations of authority.
  • Reserve authority is no greater than $175,000.00.
  • Submits recommendations on those that exceed authority to assure reserve adequacy on each claim within the unit.


Directly supervises a unit of employees within the Claims team and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.


High school diploma or general education degree (GED). Bachelor's degree from four-year college or university preferred. 4-6 years of examining experience required.


IEA Certificate, WCCP Accreditation preferred.


Strong understanding of Workers’ Compensation claims principles and application. Strong foundation of business acumen. Basic understanding of personnel and performance strategies. Excellent verbal and written communication skills, time management, and organizational skills. Requires a high level of attention to detail. Team oriented and a sense of urgency for execution. Ability to effectively present information to top management and/or public groups Ability to apply principles of logical to a wide range of intellectual and practical problems.


Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.


This position maps to the Supervisor level. Additional competencies required: None.


This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

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