ICW Group

Network Support Engineer - Juniper

3+ months agoSan Diego, CA

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

ICW Group has an opening for a Network Engineer to support in the development and maintenance of ICW Group's network infrastructure. This position exists to ensure that the company's supporting computing environment technologies are properly engineered, administered, maintained, and secured in support of ICW Group's business outcomes.


Maintains, configures, and supports networking devices.

  • Provides 2nd Tier technical support for internal customers.
  • Provides problem resolution for network performance and network related issues.
  • Prioritizes and directs the day-to-day technical tasks for operational management of the network.
  • Works directly with ICW's Information Security team to analyze and mitigate risks at the network level.
  • Completes assigned initiatives and tasks on time and on budget.

Participates in Network infrastructure projects in support of Company objectives.
  • Participates in the creation, implementation, and continual improvement of standards, processes, and procedures required to deliver high quality customer service.
  • Works directly with IT Project Managers, Program Managers and Architects to evaluate design details and provide information on current and proposed network infrastructure considerations.
  • Works directly with IT Project Managers and Program Managers to understand business requirements and impact of design considerations.
  • Implements networking technologies including LAN, MPLS, SAN fabric switches, Server Load balancers, WAN, VoIP, vSwitches, in a multivendor environment.
  • Plans, researches, develops, and tests new networking technologies in support of business operations.

Ensures compliance to ICW ITIL and regulatory processes.
  • Adheres to and complies with ICW Group's privacy and security policies.
  • Creates and updates network infrastructure diagrams, test plans, and supporting documentation.
  • Maintains or exceeds Service Levels to business customers for established Service Level Agreements.
  • Assists with budget planning and procurement of networking hardware and software as directed in cost effective manner.
  • Participates in information gathering for ICW's audit and regulatory processes.

  • Bachelor's degree from four-year college or university preferred with a major or emphasis in Computer Science, Information Systems, or related field.
  • 2+ years experience require
  • Juniper networking experience required
  • Minimum 2 years of related experience and/or training; or equivalent combination of education and experience required.
  • Minimum 2 years of experience working in a Co-location environment required.

  • CCNA, JNCIA, CCNP or JNCIS certifications preferred.

  • Ability to identify, prioritize, and solve complex network-related problems.
  • Ability to work in a fast paced complex and dynamic environment.
  • Works well under pressure and comfortable with ambiguity.
  • Possesses analytical and problem-solving skills.
  • Good verbal communication skills. Juniper networking experience required.
  • In-depth knowledge of the OSI model. Knowledge of firewall configuration and troubleshooting.
  • Knowledge of different network types (i.e. LAN, WAN).
  • Working knowledge of TCP/IP and routing protocols in including BGP, EIGRP, and OSPF.
  • Working knowledge of network monitoring tools such as Solar Winds preferred.
  • Ability to administer support and maintenance on Switches and Routers, Firewalls, Load Balancers, and WAN optimization/replication appliances required.
  • Experience administering and maintaining networking systems for mid to large companies including designing and maintaining wireless networks preferred.

Job ID: icw-d5eb4efa-faa2-4236-aa53-11bc2577e3bb

Perks and Benefits

  • Financial And Retirement
    • 401(k)
    • 401(k) with company matching
    • performance bonus
  • Health And Wellness
    • health insurance
    • dental insurance
    • vision insurance
    • life insurance
    • short-term disability
    • long-term disability
    • HSA account
    • HSA with employer contribution
    • on-site gym
    • FSA account
  • Office Life And Perks
    • flexible work hours
    • casual dress
  • Professional Development
    • tuition reimbursement
    • mentor program
    • shadowing opportunities
    • access to online courses
    • promote from within
  • Vacation And Time Off
    • leave of absence
    • paid vacation