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Ibotta

Part-Time Ibotta Care Agent - Remote (Colorado only)

Do you love helping others? Do you like being the heartbeat of a company’s business? Great! You’ll be a fantastic addition as an Ibotta Care Agent. The Ibotta Care Team is one of the key differentiators among Ibotta’s competitors. The accuracy, efficiency, analytical thinking, and personal attention the team gives to every user has been a key component in the success of our company. We are looking for someone who will take personal pride in the reputation our Care Team has built. Voted one of the top workplaces in 2017and 2018 by the Denver Post.

This is a part-time, remote position.  Applicants must be located in Colorado and able to attend training remotely.

PLEASE NOTE: Applications from out of state cannot be considered at this time.  

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Responsibilities:

  • Analyze and respond to email inquiries from Ibotta users
  • Work through fraud reports, receipt moderation, and customer emails so you can see first hand if there are any issues or pain points with the app
  • Problem solve by reviewing Ibotta systems and customer accounts
  • Work on special projects for senior management team in marketing, sales & technology
  • Be an advocate for the customer to ensure satisfaction

Job Requirements:

  • Previous customer service experience preferred
  • Previous remote working experience a plus
  • Fast, extremely organized, and detailed oriented
  • You must be genuine, friendly, and enjoy helping customers
  • “Can do” attitude with a drive to thrive in a fast-paced startup environment
  • Savvy about technology
  • Knowledge of Android and Apple or owner of Android/Apple phone/tablet a plus
  • Excellent interpersonal skills and very strong, effective verbal and written communication skills
  • Ability to think on your feet with strong problem-solving skills
  • 4-year college degree preferred
  • Ability to work part-time, up to four shifts a week, including nights and weekends
  • Must be able to attend occasional training sessions and meetings in Denver, Colorado
  • Work from home (7-hour shifts required: morning shift, afternoon shift, and night shift)
  • One weekend shift per week required.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
  • Applicants must be 18 or older to be eligible for this position.

This position starts at $12/hour with room for growth.]

About Us:
Headquartered in Denver, CO, Ibotta (“I bought a... “) is transforming the shopping experience by making it easy for consumers to earn cash back on everyday purchases through a single smartphone app. The company partners with leading brands and retailers to offer rebates on groceries, electronics, clothing, gifts, home and office supplies, restaurant dining, and more. Ibotta is the premier destination for rewarded shopping on mobile and has paid out more than $350 million in cash back to its users. Launched in 2012, Ibotta has 28 million downloads and is one of the five most frequently used shopping apps in the United States.
 
Additional Details:
 
This position is located in Denver, CO and includes competitive pay and 401k. Ibotta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and genetics. Applicants must be currently authorized to work in the United States on a full
- time basis.

 

Job ID: 454830
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Financial Counseling
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
  • Diversity and Inclusion

    • Founder led

This job is no longer available.

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