Client Success Manager

Do you love building relationships and have a passion for brand expansion in the mobile space? As a Client Success Manager at Ibotta within our CPG vertical, you will work collaboratively with our Client Partnerships team, to support account objectives and implement strategic campaign growth plans. Our Client Success Managers (CSMs) serve as the main point of contact for clients throughout the lifecycle of a campaign, from onboarding through optimization. The CSMs utilize superior organizational skills to act as primary liaison between the client and internal departments, to facilitate campaigns and represent Ibotta brand objectives. Our CSMs are very team oriented, but balance priorities and manage workloads independently.

Responsibilities:

  • Establish relationships with senior level contacts at multiple brand partners while executing detailed content marketing campaigns
  • Work with clients from campaign inception through campaign conclusion, acting as point-person for strategic proposals and optimization suggestions throughout the process
  • Collaborate with internal sales contacts to recommend next steps growing brand relationships and build future campaigns
  • Take ownership of multiple account management projects and implement solutions to ensure campaign success
  • Monitor campaign to measure performance and proactively employ optimization strategies

Job Requirements:

  • 2-4 years of account management experience managing multiple stakeholders
  • Must be detail-oriented, organized, self-motivated, and a strong communicator
  • Project management experience, excel at juggling multiple projects at once
  • Ability to capitalize on past marketing/project management experience to work with clients and internal partners to facilitate campaigns and share best practices to maximize results
  • Experience managing highly strategic enterprise level accounts
  • Comfortable leading internal/external conversations with high-profile brands and agency partners

About Us:

Headquartered in Denver, CO, Ibotta (“I bought a...“) is a free app that's transforming the shopping experience by making every purchase rewarding. The company partners with leading brands and retailers to offer real cash back on groceries, travel, electronics, clothing, gifts, home and office supplies, dining out, and much more. Ibotta is the ultimate starting point for savings, and having paid out more than $500 million in cash rewards to its Savers, it's no surprise why Ibotta is one of the most downloaded shopping apps in the United States

Learn more about Ibotta here: https://liferewarded.ibotta.com/press-and-media/

Additional Details:

  • This position is located in Denver, CO and includes competitive pay, benefits package (including medical, dental, vision), 401k, commuter stipend, and equity.
  • Ibotta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and genetics.
  • Applicants must be currently authorized to work in the United States on a full-time basis.

Meet Some of Ibotta's Employees

Prachi P.

Client Partnerships Development Associate

Prachi provides support for Ibotta’s Client Partnerships Team, tackling a variety of tasks ranging from assembling a list of prospective clients to collating data to thinking through product strategy.

Joe M.

Senior Technical Product Manager

Joe helps teams strategize, set goals and milestone markers, and drive incremental value as they work on continually improving the value that Ibotta offers customers.


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