Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.
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The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous.
Your primary responsibilities include:
• Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
• Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
• Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
• Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
• Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
• Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Sólidos Conhecimentos em z/OS e Instalação e Implementação dos produtos IBM com conhecimentos em de baixa de produtos no ShopZ, uso do SMPE e das dependências de integração com ambientes híbridos, com experiência como z/OS System Programmer e aberto a trabalhar com novos produtosPrincipais atividades e conhecimentos:
• Preparação de upgrade de versão do Omegamon e instalação de manutenação preventiva RSU/PTF
• Implementação de produtos para POC (Proof of Concept) e avaliação do cliente
• Implementação do produto IBM Z Batch Resiliency (IZBR)
• Instalação do Z Common Data Provider (ZCDP)
• Implementação do produto UKO (Unified Key Orchestrator)
• Configuração e testes do produto Zowe e IZSME
• Instalação do z/OSMF e plugins
• Configuração das tasks do CIM e CEA
• Comodato para testes do zCX Clássico (Docker) e OpenShift
• Instalação do GDPS Graphical User Interface (GUI)
• Preparação de Upgrade de z/OS utilizando workflows do z/OSMF
• Migração do TEPS do Omegamon para novo servidor Linux
• Abertura de chamados para investigação de poblemas com produtos como Omegamon e Zowe.
• Ativação do WIC (Workload Interaction Correlator) para o laboratório IBM analisar dados usando o ZWIN (z/OS Workload Interaction Navigator)
Ingles avançado.
Preferred technical and professional experience
Sólidos Conhecimentos em z/OS e Instalação e Implementação dos produtos IBM com conhecimentos em de baixa de produtos no ShopZ, uso do SMPE e das dependências de integração com ambientes híbridos, com experiência como z/OS System Programmer e aberto a trabalhar com novos produtos.Principais atividades e conhecimentos:
• Preparação de upgrade de versão do Omegamon e instalação de manutenação preventiva RSU/PTF
• Implementação de produtos para POC (Proof of Concept) e avaliação do cliente
• Implementação do produto IBM Z Batch Resiliency (IZBR)
• Instalação do Z Common Data Provider (ZCDP)
• Implementação do produto UKO (Unified Key Orchestrator)
• Configuração e testes do produto Zowe e IZSME
• Instalação do z/OSMF e plugins
• Configuração das tasks do CIM e CEA
• Comodato para testes do zCX Clássico (Docker) e OpenShift
• Instalação do GDPS Graphical User Interface (GUI)
• Preparação de Upgrade de z/OS utilizando workflows do z/OSMF
• Migração do TEPS do Omegamon para novo servidor Linux
• Abertura de chamados para investigação de poblemas com produtos como Omegamon e Zowe.
• Ativação do WIC (Workload Interaction Correlator) para o laboratório IBM analisar dados usando o ZWIN (z/OS Workload Interaction Navigator)
Ingles avançado.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
All our positions are eligible for people with disabilities PwD or rehabilitated.