Watson Information Architect with French / German / Spanish

Job Description
Job Role & Responsibilities :
• Transform self-help services delivered by IBM to its clients to deliver cognitive solutions through an interactive virtual assistant solution

• Answers/questions must be curated and enhanced to deliver high quality answers

• Responsible for continuously improving the service delivery performance metrics related to answer rates

• Work with the Watson technical teams and developers for deployments, problem resolution , and further service offering development.

• Responsible for providing technical support to Knowledge Content Managers (or Subject Matter Experts), and working with Service Management teams to configure new service deployments

• Act as an SME for the WSSwW service offering, to lead and guide teams to contribute in delivering more value from the service

• Defining knowledge content taxonomies and ontologies for knowledge domains (cartridges)

• Facilitating changes and releases to client instances in accordance with DevOps standards & processes

• Expected to provide input to service design, defining standards for taxonomies, process workflows, conversational designs, technical solution architectural proposals and decisions, innovation, and problem solving
Continuous improvement - continuously grow and improve the service and content

Required Technical and Professional Expertise

• Knowledge Management expertise

• IBM Bluemix Watson Conversation (to be acquired over 4 weeks onboarding)

• Root Cause Analysis; Critical Thinking

• Change & Release Management familiarity

• Experience with at least one programming language (understanding of code logistics and best practices)

• Familiarity with Common Off the Shelf (COTS) applications (Microsoft, Apple, Google, etc.)
Data analytics (basic or higher)

Preferred Tech and Prof Experience

• Strong customer satisfaction focus and user experience

• Strong communication skills

• Ability to work with virtual (global) teams

• Ability to lead and guide individuals and project teams

• Ability to define a problem, objective, and actions to resolution

• Ability to classify and manage knowledge content

• Ability to analyze data and define taxonomies; domain models

• Technical aptitude to solve problems and design solutions

• Self-starter in driving change and continuous improvement

• Technical aptitude to grow skills as new technologies emerge

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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