UKI Security Delivery Centre Manager

Job Description
Role:
This role involves the day to day task management of a multi-disciplinary team of people running a Security Operations Centre (SOC), a Service Management team for SC Client base, Threat Intelligence and Information Assurance teams. The individual will report to the UKI Security Delivery Leader and will be accountable for the delivery of all services from the centre in Hursley UK. The individual will be expected to lead the teams and oversee all service execution, service availability, performance and delivery to SLA. Participation in client service reviews, management of client reporting and remediation and management of client driven issues and service challenges.
Participate in the growth agenda for the Security Business Unit by supporting new business deals and having input to new solutions. Be the leader of Major Incidents and ensure service continuity to client set. Operate with client centric Service Management attitude and lead from the front.

Attributes

  • Strong functional manager
  • Clear and effective communicator
  • Mentor and supporter of Graduate and Apprentice staff members
  • Be a champion for people development
  • Contribute at a functional level through the centre and engage to support wider Security Business Unit strategy.
  • Willingness to operate with flexibility and to support shaping of new service models and practices
  • ITIL Based Service Delivery Management
  • Experience of Leading teams and people & task management
  • Experience of Security Operations Centre management
  • Calm and diligent in situation management
  • Capability to "step up" and lead from the front when situation requires
  • Strong teaming and collaboration across business lines
  • Skills & Experience:

  • ITIL Based Service Delivery Management
  • Experience of Leading teams and people & task management
  • Experience of Security Operations Centre management
  • Calm and diligent in situation management
  • Capability to "step up" and lead from the front when situation requires
  • Strong teaming and collaboration across business lines
  • Experience of management of internal and external clients


Required Technical and Professional Expertise

Strong Leader with extensive background in Services Delivery to multiple sectors and client sets.
Clear communicator with the ability to translate technical concepts to wide ranging audiences including the Senior Leadership Teams both internally and externally.
General understanding of wide ranging technology platforms across mobility, cloud, data centre and networking .
Client centric Service Management background - ITIL or similar process framework knowledge
Security Clearance (minimum SC willing to undergo DV)
Experience of Leading and Managing teams
Broad Appreciation of Cyber Security Industry trends, practices, tools and processes.

Preferred Tech and Prof Experience

  • ITIL Based Service Delivery Management
  • Experience of Leading teams and people & task management
  • Experience of Security Operations Centre management
  • Calm and diligent in situation management
  • Capability to "step up" and lead from the front when situation requires
  • Strong teaming and collaboration across business lines
  • Experience of management of internal and external clients


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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