[TSOL]フィールドサービスエンジニア

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
日本アイ・ビー・エム テクニカル・ソリューション株式会社のポジションです。

法人のお客様、個人のお客様を訪問してPC製品を中心とした製品の部品交換などの障害修復作業と、その他のハードウェア製品の保守サービスや導入・運用サービスの支援を行っていただくフィールドサービスエンジニア(技術員)の仕事です。
障害修復作業では、パソコンなどのハードウェア製品の障害対応依頼に対し、コールセンターでは障害内容を切り分け、交換部品をお客様にお送りし、その内容をサービスエンジニアに連携します。
サービスエンジニアは指示された日程・時間帯に合わせてお客様を訪問し、部品交換、障害の修復作業を行います。サービスエンジニアは、コールセンターから対処方法について支援も受けます。

世界最先端技術を発信し続ける約40万人の社員がいるIBMグループの仕事です。

Required Professional and Technical Expertise
・PCの基本操作ができる方
・学歴不問
・要普通免許(首都圏・京阪神地区は必須要件ではありません)

Preferred Professional and Technical Expertise
・カスタマーサポート経験
・PC メンテナンス経験

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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