[TSOL]フィールドサービスエンジニア

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
日本アイ・ビー・エム テクニカル・ソリューション株式会社の正社員ポジションです。

お客様を訪問して中小型のサーバーシステム、ストレージシステム、ネットワークインフラのメンテナンス作業の提供や、導入作業・運用支援サービスの提供などハードウェア保守関連業務全般を行っていただくフィールドサービスエンジニア(保守技術員)の仕事です。
IBM製品だけではなく、幅広い他社製製品がサービス対象製品となります。

入社後、製品保守技術の習得や社内インフラの利用・操作方法の習得を目的として最長2ヶ月の技術研修を実施予定です。研修場所は日本アイ・ビー・エム(株)幕張事業所となります。なお研修期間と内容は各個人の経験、スキルレベルによって異なります。

世界最先端技術を発信し続ける約40万人の社員がいるIBMグループの仕事です。

Required Professional and Technical Expertise
・IT機器のハードウェア知識(メーカー問わず)
・ソフトウェア知識(Windows,各種Linux,VMware等)
・3年程度以上のIT機器保守サポート経験(メーカー問わず)があることが望ましい。
・TOEIC 400点レベル、英語のマニュアルや海外メンバーとのコミュニケーションが必要なケースがある為、英語力向上に積極的に取り組める方が望ましい。なおTOEIC受験、得点獲得は入社後で可。
・お客様対応が主になる職種の為、真面目で明るい性格の方。
・学歴不問
・要普通免許

Preferred Professional and Technical Expertise
・IT製品のメンテナンス経験

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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