Technical Support Specialist

Job Description
Provide and process information in response to inquiries, concerns, and requests
- Diagnose and resolve technical, hardware and software, issues
- Research required information using available resources
- Offer alternative solutions where appropriate with the objective of retaining customer and client business
- Redirect problems to appropriate resource

Required Technical and Professional Expertise

- Troubleshooting backgroung
- Fluent in English

Preferred Tech and Prof Experience

- Troubleshooting background
- Fluent in English
- From a BPO Company

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


Meet Some of IBM's Employees

Peter M.

Leadership Development Solutions Leader

Peter works with a variety of teams within IBM to increase organizational clarity, equip leaders to serve well, and provide opportunities for employees to continually grow and expand their skills.

Rashida H.

Director, IBM Watson Client Delivery

Rashida leads the IBM Watson Delivery Team, which focuses on providing Watson implementation training for clients around the world, helping companies achieve the solutions they seek.


Back to top