Technical Support Representative - IBM MaaS360

Job Description

IBM Security will be essential to clients to optimize their security programs, stop advanced threats, protect critical assets, and to safeguard cloud and mobile.
As part of the Security portfolio, IBM MaaS360 is an exciting, fast growing company delivering the next generation of cloud-based enterprise mobility management (EMM) solutions, the hottest segment in technology today. MaaS360 combines device, app and content management with strong security to simplify how our customers go mobile. We help companies all over the globe optimize their mobile initiatives for secure, effortless employee collaboration and customer engagement.
For all OS platforms, MaaS360's simple, intuitive interface, advanced analytics and management features provide complete visibility and control of all mobile devices in the company.
We are growing rapidly and we are currently looking for a Technical Services Engineer to be the primary technical liaison with our customers during their contract term in support of our mobile device management (MDM) solution, MaaS360.
In this role, you will work directly with the customer's IT management and/or First Level Support to integrate and troubleshoot MaaS360. You will also work closely with different groups in our organization to:

* Help our Customer Engineering organization implement customer lifecycle management
Work with our R&D organization to improve our product by providing feedback on customer needs and requirements
Help our sales organization achieve successful customer engagements

The ideal candidate must demonstrate technical skills and possess demonstrated analytical and communication skills. You must have a demonstrated desire to work in a driven environment while playing the critical role of being the face of MaaS360 to our customers.This is an incredible position for the right candidate. You will have the opportunity to learn at the leading edge of mobile technologies in business. And, you will have a direct impact on our technical and financial performance. This is a role for a driven individual who wants to excel today and in the future

Required Technical and Professional Expertise

  • At least 3 years of Technical support experience.
  • Good understanding of various operating system like Windows (XP, 7 and Server), MAC, iOS, Android, and Blackberry
  • Experience in testing and troubleshooting across previously mentioned technical domains.
  • Previous experience supporting internal and external customers, with passion and ability to educate and train them on their new MDM solutions.


Preferred Tech and Prof Experience

  • Demonstrated hands-on experience with smartphones, tablets, and laptops in a business environment
  • Experience with BigFix a plus


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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