Technical Support Professional: AMS German

    • Braşov, Romania

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As part of our Operations team, you'll be monitoring and maintaining the infrastructure and various applications in three Data Centers in a technical support role. If there are any issues or changes required, such as infrastructure and access issues, or application issues, you'll be responsible for reacting to the monitoring alerts.
Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.

The Operations team is responsible for the maintenance of the application and infrastructure. Project tasks and maintenance tasks are expected to be part of your daily duties. Planned interventions can be combined with unplanned activities, depending on their emergency.
- Demonstrable customer management/service skills
- Experience within an ITIL environment
- Ability to advise others on how to apply processes and policy
- Proactivity in identifying problems, recommending Service Improvement plans with the possible solutions obtained from technical teams for department or business unit
- Ability to produce reports using trend analysis
- Logical thinking with strong analytical skills
- Based on the expertise of others, if required, to ensure the quality of service/delivery
- Working with the 1st and 2nd line support teams to ensure incidents data is collected in an appropriate way to support the investigation of trends and problems
- Minimal SQL and Database knowledge

- Bachelor's Degree
- English & German language skills - fluent
- Recent experience of running one or many of the core ITIL functions, covering Problem, Incident, Change or Release Management, and experience of problem-solving.
- Ability to cross-match Problems and Incidents of Risks.
- Significant experience of IT Service Operations, and how an IT installation works across 7 *24.
- Experience working in large scale environments
- Experience in managing problems and producing support documentation.
- Ability to work collaboratively with teams from other disciplines
- Ability to manage concurrent complex activities to short timescales.
- Strong interpersonal and communication skills ( to be able to communicate in such a manner that is understandable to the end customer )

Nice to have:

  • Previous experience in networking support or application support (1 st and 2 nd level analysis)
  • Technical background (studies in Computer Science)
  • Oracle/SQL - DB skills

Required Technical and Professional Expertise

  • Previous experience in networking support or application support (1 st and 2 nd level analysis)
  • English: Fluent
  • German: Medium

Preferred Technical and Professional Expertise
  • Experience in technical support required.

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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