- Southbury, CT
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The Technical Lead (TL) role is the key to the Service Delivery Organization within the CLS Programme. It is both reactive and proactive. It is also a daily customer facing position in a highly demanding support organization. Its prime role is communication, having the ability to articulate complex problems to the customer under pressure situations; to think clearly and logically to resolve problems when they occur. Tech Leads need to be self-motivated, forward thinking, and able to 'think outside of the box'. They need to be able to take a team along with their ideas. The role covers a number of aspects both technical and managerial encompassing. A Technical Lead will rotate between Operational and Project Technical Lead roles.
Project Technical Lead (TL) Responsibilities
Familiarization of all project work, providing feedback to development and design documentation, and ensuring suitable preparation for meetings,
workshops, and reviews.
Serve as a 'bridge'between the Command Centre and the Application Development community.
Coordinate and ensure CC owned project tasks are actioned and completed on time.
Responsibility to highlight project issues to Service Delivery and Command Center Manage m ent
Lead and drive project work required from the Command Centre.
Support the Operational Technical Lead and serve as first point of call for Operational Technical Lead cover.
Support projects from a Technical Lead perspective i.e. review, support, and recover.
Operational Technical Lead Responsibilities
Serve as IBM's senior technical interface to the customer.
Technical ownership of critical problems and incidents
Coordinate the technical resolution of incidents with appropriate support teams.
Provide clear technical perspective of problems to IBM senior management and appropriate customer channels.
Understand technical and business risks and any mitigation for the solutions proposed
Support management in understanding technical and business implications of critical incidents.
Contribute to preparations for the weekend maintenance window to confirm the technical viability of plans and understand key risks, milestones and any mitigation.
Identify technical and process areas for improvement and sponsor associated Programme Changes or team actions as appropriate.
Understand the future implications of proposed technical changes and identify actions that Command Centre teams will need to undertake in preparation for the changes.
Provide technical information and education to other Command Centre teams if requested.
Provide coverage when required, i.e. to cover sickness, holiday, or training.
Proactively learn the skills of the team around you to provide better coverage in the event of a disaster or staffing crisis
Maintain open and consistent communication with Command Center Manager for all issues involving the business and the team.
Work with teams to develop effective and timely communication.
Required Technical and Professional Expertise
Working experience with Unix/Intel/Linux platforms, WAN, LAN and Problem & Change Management tools.
Strong working knowledge of 3rd party products/applications such as Vtesse, SwiftNet, PayPlus, IGT+, NetReveal, etc.
Strong Verbal and Written Communication.
Strong analytical skills. Quick thinker and quick learner.
Has previous experience working in an 24x7 Operations environment.
Has previous experience working a rotating shift.
Demonstrated consistent and successful results leading in a team environment.
Preferred Technical and Professional Expertise
Strong working knowledge of Banking applications
Familiar with Blockchain technology
Familiar with Scripting
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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