Technical Content Professional

Introduction

Working in IBM Cloud gives you the platform to learn, develop and utilize your skills everyday by working on the latest cloud related technology products and services. You'll be working in an environment where we understand how we can thrive best when we play to our strengths. That's why developing our people is key to our success, the door is always open for those ready to advance their career. Curiosity and courageous thinking are both vital when working in IBM Cloud, as we continue our dedication in guaranteeing that we are at the forefront of cloud technology. Our renowned legacy means we are leading the way in everything from analytics and security through to unmatched hardware & software designs. We provide our clients with the full end-to-end transformation as we build IBM's next generation cloud platform which is focused around delivering performance and predictability at a global scale. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive

Your role and responsibilities

As a Technical Content Professional, you will create, develop, curate, and analyze technical content for digital self-service products. This includes technical documentation, UX content, embedded assistance, training, blogging, and support content delivered in various online and print formats. You will advocate for users during the engineering and design processes, ensuring content is easy to find, useful, and current. Technical Content Professionals may specialize in UX content, product documentation, UI writing, embedded assistance, technical writing, multimedia production, visual design, instructional design, and digital learning.

Your primary responsibilities include:

• Evaluate, contextualize, and synthesize complex concepts and information to deliver content as AI-ready data.
• Develop the right type of content at the right for the right user. This might include online product help, user guides, API/SDK/CLI/Terraform reference docs, multimedia content.
• Work closely with marketing, design, development, and product management to contribute high-quality content in support of effective IBM Cloud user experiences.
  • Research and understand user requirements
  • Research and understand product features, functionality, and value
• Approach documentation from an end user usage scenario perspective, requiring a strong sense of understanding of the product/service itself and ability to be hands-on to be able to document the user flows in a most appropriate and consumable manner, with personal experience.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Excellent writing and research skills
  • Ability to apply progressive disclosure
  • Ability to develop topic-based, persona-driven content
• Knowledge of markup languages, such as DITA or XML, or in Markdown
• Knowledge of Agile or continuous delivery development environment
• Knowledge of version control or CMS systems, or Git
• Ability to work independently while maintaining an extremely strong sense of responsibility and commitment to teamwork
• Zeal to explore and learn cloud services/products from an end user perspective
• English: Fluent

Preferred technical and professional experience

• Knowledge of cloud concepts and technologies
• Experience with AI-first content design and development
  • Ability to implement a content strategy around both human and AI needs
  • Understanding of how AI models work to craft clear input and evaluate output with critical judgement
  • Persona-based prompt development for building and refining prompts to direct AI output toward specific content goals
• Experience with documenting APIs, SDKs, CLIs
• Knowledge of Markdown, HTML 5
• Knowledge of GitHub
• Basic programming experience in any of the following languages: Java, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Bangalore, India

Job ID: IBM-76192

Employment Type: OTHER

Posted: 2025-11-28T18:46:58