Team Leader: Health Solutions

Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do.  Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide.  At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities
Who you are:

  • COGNOS CoE Team Lead will have to manage a team of seasoned Cognos professionals, the Lead has to apply the deep expertise in designing/maintaining Cognos Dashboards/reports. Must be hands-on in the process understands the strategy, should be versatile to use, analyse products/features that helps delivering outstanding services to our customers.
What you'll do:
Roles and Responsibilities
  • Manage an effective and efficient operations team (application and client facing).
  • Ability to provide sound leadership to a team, demonstrate guidance and coaching abilities, and direct team to achieve set objectives.
  • Review task queues and ensure on-site team members resolve the assigned tasks on a timely manner to meet client Service level agreements (SLA).
  • Communicate well up and down the organization and coordinate with all relevant support groups to ensure HIPAA compliance and delivery of business results at all times.
  • Work closely with cross-functional teams in a matrix environment.
  • Promote teamwork and cooperation.
How we'll help you grow:
  • Work closely with cross-functional teams in a matrix environment.
  • Promote teamwork and cooperation.


Required Technical and Professional Expertise
  • Minimum 5 plus years of experience (at least 2 years in supervisory level) in a production management environment in a reputed multi-national organization and should have handled a minimum team size of 10 -15.
  • Capacity to deliver results, drive issues to closure, set high standards of performance and pursue challenging goals.
  • Ability to develop, communicate and implement plans based on department objectives.
  • Experience in developing and maintaining effective client and supplier relationships.
  • Experience in designing process flows and work processes with clear roles, accountabilities and performance measures.
  • Experience with Microsoft Office, UNIX, Database applications, Structured Query Language (SQL) etc.
  • Should be good with analytical skills to understand operational metrics at granular level and support MIS.
  • Ability to multi task, work effectively to tight deadlines in a fast-paced environment.
  • Strong problem solving and communicating skills.


Preferred Technical and Professional Expertise
  • Excellent organizational skills and ability to effectively handle multiple priorities.
  • Self-starter with ability to interface with people in a global matrix type organization.
  • Knowledge of work measurement, and personnel development and training.
  • Technical understanding of implementing, configuration of software desired


About Business Unit
IBM Watson Health is pioneering a new partnership between humanity and technology with the goal of transforming global health and revolutionizing many aspects of the medical and pharmaceutical industries, as well as government sectors.  We aspire to improve lives and give hope by delivering innovation to address the world's most pressing health challenges through data and artificial intelligence insights.

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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