Storage SME (Product Field Engineer)

Job Description
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AP&GCG Storage SME (Product Field Engineer) team provides remote technical support for Disk Storage Products to Greater China Group, Asia Pacific, and World Wide IBM customers.

Location: Beijing/Shanghai

As storage PFE, you will

1. Support critical customers in IBM GCG, AP and WW.

2. Recover the most complicated field issues as the final level of field technical support.

3. Provide root cause analysis and code fix to customer problems.

4. Provide tips and guidelines to field team to improve the problem resolution efficiency for customer.

5. Work closely with the field client care team to handle customer complaints.

6. Provide quality feedback to development team, and collaborate with worldwide development and PFE team to develop technical or service strategies.

Qualification:

1. Bachelor degree or above in Computer Engineering, Computing Science or Electronic Engineering related.

2. Excellent analytical and problem solving skills

3. Good at communication and teamwork.

4. Active learner with self motivation

5. Spirit of dedication and devotion under stress;

6. Accept overtime and duty on day off and holidays;

7. Fluent English to handle interactive communication with WW customers and IBM teams.

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Required Technical and Professional Expertise

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1. Bachelor degree or above in Computer Engineering, Computing Science or Electronic Engineering related.

2. Excellent analytical and problem solving skills

3. Good at communication and teamwork.

4. Active learner with self motivation

5. Spirit of dedication and devotion under stress;

6. Accept overtime and duty on day off and holidays;

7. Fluent English to handle interactive communication with WW customers and IBM teams.

Preferred Tech and Prof Experience

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1. Experience in SAN, Storage products. Knowledge and experience on IBM Storage Product: DS8000 family, Storwise and SVC Family, FlashSystems and XIV family is a plus.

2. Familiar with Unix or Linux. Knowledge of IBM Servers Product: Open system (System p, System i) and Mainframe (System z) is a plus.

3. Experience in Remote Technical Support is a plus.

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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