SLS Storage Consultant

Job Description

Lab Services Consultant for MEA. Technical consultants with customer facing and deep technical skills in Storage Sysytem able to fulfill customer demand that typically require 50%

travel in MEA and other geos as required.

 

 

1. Traveling to customers and timely executing the projects according to the DOU Work with customers, account teams, technical consultants,

business partners, GTS and management and ensure client satisfaction.

2. Encourage One Team approach. Develop and foster long-lasting relationships with clients, BPs, internal IBM teams,

based on insight and knowledge of their current and future needs Planning, installing, implementing, integrating new,

complex and unique solutions related to Power and Storage Systems System administration,

3. problem determination, skills transfer to customers, business partners and IBMers Documentation as part of services engagement at customer site or at IBM location.

4. Interface directly with the Customer, Sales, Marketing and Development.

5. Demonstrates leadership with external and internal clients to identify services engagement opportunities; provide proper Scope of Work definition and execute service

projects Lead growth in new business areas, generate demand for services and assets Drive follow-on business from successful client engagements

1)Post Engagement Sales Tips to STG Sales;

2)Feedback to Development about the product and services Drive on demand adoption.

6. Be proactive and develop new services that meet brand, development and field needs.

7. Pro-actively work with resource managers to identify the skills that are required to meet current and future needs for successful and timely deployment on opportunities utilizing those skills.

8. Dedication to Client success: Attain high client satisfaction supported by positive client feedback; Create new client references Exhibit personal responsibility in all relationships;

including, but not limited to, honoring all internal and external commitments in a timely manner, being proactive, being responsive and cooperative with clients, peers, management and

other IBM organizations, and maintaining a positive, in control posture at all times.

9. Continuous self assessment and continue to develop and expand deep technical and client facing skills to provide increased value to clients and be recognized as a MEA wide expert.

10. Get ready for the future challenges in line with WW IBM Strategy. Extend the range of offerings, capabilities, and improve business practices based on existing or potential market demand.

11. Continuously engage Sales and internal business units to build relationship and reputation. Help the brands to achieve their revenue and growth plans by engaging

the right Lab Service skill for their needs.

12. Timeously completing job in area of responsibility with a positive, can do attitude.

13. Become trusted advisor for all internal and external clients

14. Work to achieve full cost recovered status

15. Ensure clarity via proper and timely communication Be an active member of the technical community (e.g., asset/ HW/education/skills/ICAP/Patent/Offering Development, Redbook/process)

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Required Technical and Professional Expertise

Technical Diploma
At least 3 years experience in Developing Systems and Storage configurations
At least 3 years experience in Advising Technical Solution Sales
At least 3 years experience in Performing Integrate Storage Sys.
At least 3 years experience in Oral Communication Skills
At least 3 years experience in Backup and Tape Skills
At least 3 years experience in Software Defined Environments Skills
English: Fluent

Preferred Tech and Prof Experience

Associate's Degree/College Diploma
At least 3 years experience in Developing Systems and Storage config.
At least 3 years experience in Advising Technical Solution Sales
At least 3 years experience in Performing Integrate Storage Sys.
At least 3 years experience in Oral Communication Skills

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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