Site Reliability Engineer

Job Description
SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. Our customers range from Web startups to global enterprises.
SoftLayer is currently searching for Site Reliability Engineers. The work days are Sunday thru Thursday OR Tuesday through Saturday. Our SRE Teams supports the systems that provide a best-in-class hosting platform. SREs are responsible for deploying, monitoring, and maintaining complex solutions to meet the needs of the business and our customers. We are seeking individuals with demonstrated initiative who take pride in their work.
As an SRE 2, you will be responsible for, but not limited to:
Interfacing with customers on subject matters
Managing proper customer expectations
Day to day maintenance and upkeep of existing server fleet
Update, test, and support software provisioning systems
Work with internal customers to create and deploy solutions for new and existing services
Configure and deploy systems to support new data center expansion
Work with support and development teams to troubleshoot complex problems
Participate in weekly on-call rotation and actively respond to escalations and alerts

Expectations of candidates applying for the SRE 2 role:
• Expertise in managing and operation of IT hardware, software, communications, and/or application solutions, and the resources required to plan for, develop, deliver, and support properly engineered IT services and products to meet the needs of a business.
• The scope of this job role includes preparation for new or changed services and maintenance of regulatory, legal, and professional standards, management of performance of systems and services in relation to their contribution to business performance, and management of bought-in services including, for example, public network, virtual private network, and outsourced services. Typical examples of the deliverables are service-level reporting, risk, and contingency planning. SREs who primarily apply their technical skills in an internal or external customer billable services and implementation environment.

Required Technical and Professional Expertise

Required Professional and Technical Expertise
Minimum 4 years' experience in customer relations
Minimum 4 years' experience in systems administration
Minimum 4 years' experience in troubleshooting
Minimum 4 years' experience in enterprise level datacenter infrastructure management
Must be able to work in Ireland without sponsorship
English Speaker required
Additional languages a plus
Education:
• High school diploma or general equivalence degree (GED)
• College degree preferred

Preferred Tech and Prof Experience

see above

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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