Service Reliability Engineer - CRT
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.
Your Role and Responsibilities
IBM is the world's largest information technology company, with more than 100 years of leadership in helping businesses innovate. Drawing on resources from across IBM and key business partners, IBM offers a variety of services, solutions and technologies that enable customers, large and small, to jointly achieve a Smarter Planet.
For this position we have 2 workplaces within the Czech republic, specifically Prague and Brno.
The role of Critical Response Team (CRT) Service Reliability Engineer (SRE) is a pivotal client-facing cross technology leadership role.
There are 2 primary objectives from the CRT team:
#1 Service recovery during critical Client-Impacting outage Events,
#2 Proactive Technical Health Checks (THC) of client services with the object of identifying deviations against best practices and risks within client environments.
The secondary aspect to this role is the identification of persuasive problems across the wider client-base, identifying opportunities to build automation to detect and remediate these deviations.
With functional reporting into the CritSit Response Team Tribe Leader, the SRE role itself is a cross-technology leadership role, leading a squad of Subject Matter Experts (SMEs) during Client Impacting Events (CIEs) and THCs.
The SRE will be able to authoritatively demonstrate depth in one or more areas of technical strength, with the ability to authoritatively represent other technology areas.
The SRE, as Squad Leader, while not a personnel management role, must have experience in team leadership under pressure situations.
The SRE will be interfacing with client C-Suite executives, representing IBM during all aspects of service recovery and/or THC.
Required Professional and Technical Expertise
-Deep subject matter expertise in one or more technical disciplines (Storage, Network, Resiliency, Security, Automation) - 10+ years
-Strong technical Leadership Skills - 5+ years
-Strong communication/documentation skills with the ability to communicate at senior level with stakeholders, management, and clients.
-Strong problem-solving capabilities with the ability to a consultative approach on solutions for clients.
-Fluent English (Spoken and Written)
-Flexibility to Travel 50%+
-Flexibility to work extended hours as necessary
Preferred Professional and Technical Expertise
- Vendor Certification (RedHat, Microsoft, IBM - Product Certification)
- Subject Matter Expertise in additional technical disciplines (Cloud, Security, etc)
- ITIL Process Certification
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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