Service Desk Translator

Job Description

Must have skills:
- be fluent in German and English and to have good communication skills
- have basic IT knowledge (e.g. basics of Windows or Linux, basic knowledge of Networking, ....)
- play for the team and to be responsible
- be able and willing to learn
- be responsible for the given tasks as well as for team tasks.
- have great listening skills and passion to help others

our day to day activities will include:
- Managing incoming issues and client concerns received either via email or call
- Assisting German clients, do the translation to/from German and to/from English
- Collaborate closely with delivery team and provide language support
- Opening and recording all relevant info about issues of clients in a ticketing system
- Calling back to clients to confirm outstanding issues were resolved
- Maintain ticketing tool (open tickets and assign to resolution team)
- Escalating and tracking unresolved issues
- Seeking and exchanging information and ideas in order to continuously improve the service
- Recommendation of improvements to established procedures and processes.

• YOUR MONEY
Attractive compensation and benefits
Recommend-a-Friend - get a bonus in the employee referral program
Contribution to pension plan
Relocation support
Special IBM discounts

• YOUR LIFE & HEALTH
Private Health insurance (Medicover)
Life InsuranceInternational environment
Travel /Commuting support
Become part of our diverse and multinational community and collaborate within global and local teams

• YOUR DEVELOPMENT
Long term career development and possibility of internal rotation
Training programs - classroom based training and 5000 e-learning course
Join our Succeeding@IBM Program - a structured onboarding and development program
Benefit from mentoring and coaching

Required Technical and Professional Expertise

Fluent in German and English

- IT background, experience in IT services support - 1+ year
- Service desk experience - 1+ year
- Understanding ITIL / Service management processes - basic level
- HP Service center /HP Service management tools experience - basic, user level

Preferred Tech and Prof Experience

Work experience in IT field

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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