Service Delivery Specialist

    • Shenzhen, China

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities
工作内容:
1.对大/中型服务器上的 IT Service 提供24*7小时的系统运维服务。系统监控(System monitoring) 和系统操作 (System Operation )两部分构成。
2.对客户提供Level 1 的技术服务支持。通过邮件,电话以及在线与国外技术人员沟通,准确把问题派送至Global技术支持,并协助解决问题。
3.按照标准流程及时处理系统告紧(Alert / Ticket), 并且对客户的临时问题( Request)进行解决直至问题跟踪完毕。定期协助工程师对系统做基础维护(Change/Upgrade/ Disaster Recovery)。
职位要求:
1.本科以上学历,日语听说读写流利,可考虑应届毕业生,非计算机专业亦可。
2.能接受轮班工作, 能接受弹性上班时间。

Required Technical and Professional Expertise
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Preferred Technical and Professional Expertise
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About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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