Service Coordinator - Major Incident Manager

Job Description
This role is responsible for Major Incident Management, which includes management, recovery and communication of major incidents affecting the client's business. Responsibilities include coordinating resources and actions to expedite technical recovery after a major incident and to provide real time communication to IBM Management and Service Management detailing specific recovery actions, plans, and status.

Required Technical and Professional Expertise

  • Professional technical communication skills (written/verbal).
  • Technical leadership i.e. ability to sum up very quickly where we stand and based on the info, help the teams derive a detailed recovery plans.
  • Ability to describe the impact, plans effectively and ability to control timelines effectively.


Preferred Tech and Prof Experience

  • Organization knowledge


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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