Service Client Representative

Introduction

Your Role and Responsibilities

At IBM, work is more than a job it's a calling. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just do something better, but o attempt things you've never though possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let's put smart to work.

We are glad that you are here! We are looking for a Solution Representative professional. This person will be responsible for developing solutions that will not only address our client's business needs (both industry and business) but will also delight them, having IBM's & Customer's strategies as the cornerstones for the entire sales and delivery cycle. The selected candidate will be in a cross functional & cross geography team, which means that she/he will be empowered to Influence the functional strategy.

BENEFITS:
Competitive health benefits
Flexible vacation policy; 12 Vacation days + 6 floating days per year so you can enjoy more time with your family and friends
Health Insurance
Cafeteria with 5 different menus every day
We've a Lactation room for new moms
We also got discounts with different partners all over the world (Apple, Lenovo, Samsung, Flight companies, Disney among others)
Nutritionist and mental care support are available at any time for our IBMers
If you feel like relaxing and getting distracted for a while, we have a Game Room with a table hockey and other games
ESPP 5% discount on BM Stock Purchase Program
Peer Recognition & Rewards program
Our IBMers get maternity and paternity leave when their baby is born
Wellness advisor
IBM has volunteer opportunities to support communities abroad
IBM has been patent leader for 26 years and our patent program is open for everybody
We've Career counseling for all our employees
You can trade your recognition rewards at our IBM online store
We've plenty free certifications for IBMers, like Design Thinking and Agile methodologies
You can join one of our BRGs that pursue different goals to keep our campus diverse and inclusive

Required Professional and Technical Expertise
Five years of experience in sales

  • Outsourcing
  • Managed services
  • Datacenter - Cloud - IaaS / PaaS
  • Intermediate knowledge in ITIL and basic knowledge in server technologies, storage, operating systems, database, ERPs, high availability methods and DRP
  • Financial knowledge for the assembly of TCOs
  • Competition analysis and business case in general.


Preferred Professional and Technical Expertise
  • Skilled in customer account management.
  • Sales acumen; skilled working in fast-paced selling environments with direct customer interaction and a range of customer types
  • Strong presentation and pitch skills
  • Sales tenacity and creativity when presented with difficult challenges
  • Strong company and contact research skills
  • Excellent follow-up and follow through skills
  • Technical, with the ability to rapidly learn and understand new technologies
  • Solid understanding of cloud and the business objectives for IT outsourcing
  • Expertise in traditional application hosting solutions


About Business Unit

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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