Senior CRT Network Expert

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities
IBM is the world's largest information technology company, with more than 100 years of leadership in helping businesses innovate. Drawing on resources from across IBM and key business partners, IBM offers a variety of services, solutions and technologies that enable customers, large and small, to jointly achieve a Smarter Planet.

For this position we have 2 workplaces within the Czech republic, specifically Prague and Brno.

The role of Critical Response Team (CRT) Network Subject Matter Expert (SME) is a critical client-facing technical engineering role.
There are 2 primary objectives from the CRT team: #1 Service recovery during critical Client-Impacting outage Events, #2 Proactive Technical Health Checks (THC) of client services with the object of identifying deviations against best practices and risks within client environments.
The secondary aspect to this role is the identification of pervasive problems across the wider client-base, identifying opportunities to build automation to detect and remediate these deviations.
With functional reporting into the CritSit Response Team Squad Leader, the Network SME role is a technical Subject Matter Expertise role, requiring proven and significant subject matter expertise during Client Impacting Events (CIEs) and THCs. The Network SME will be able to authoritatively demonstrate technical depth in one or more network technologies.
The Network SME will have demonstrated leadership of a team of Network Administrators, and the ability to work with platform SMEs.

Required Professional and Technical Expertise
- Vendor certification (Cisco professional/design level cert, Juniper, F5, etc)
- Subject matter expertise in additional technical disciplines (Cloud, Security, etc)
- ITIL process certification

Preferred Professional and Technical Expertise
- Vendor certification (Brocade, Cisco, IBM - Product Certification)
- Subject matter expertise in additional technical disciplines (Cloud, Security, etc)
- ITIL Process Certification

About Business Unit

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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