SAP CRM Consultant

Job Description
IBM Global Business Services (GBS) is the world's largest business and technology services provider. We are looking for SAP - CRM consultant
A unique opportunity to join IBM Global Business Services group and to be part of a large-scale SAP CRM full cycle project. Challenge yourself with an end-to-end implementation of the most advanced CRM solution in a large public sector organization

Design & Deliver a wide range of citizen-facing processes, along with a seamless integration to multiple backend systems. Acquire a first-hand experience with SAP's cutting-edge solutions for country-level interior management processes. Join a highly central project with a direct impact over the lives millions of people. Take an active role in shaping the future of government's portfolio of services.

Requirements:

  • Ability to lead and own business process implementation cycle from Blueprint, through Realization to Testing & Go Live support
  • Proven hands-on experience with implementation of SAP CRM, especially with:
  • Service process types, Call Center & Channels, Business Rules, Reports, Integration tools and UI
  • Excellent Customer Engagement skills
  • High Delivery Performance: on time & on budget
  • A team member who is passionate to learn and acquire knowledge & expertise


Required Technical and Professional Expertise

  • Ability to lead and own business process implementation cycle from Blueprint, through Realization to Testing & Go Live support
  • Proven hands-on experience with implementation of SAP CRM, especially with:
  • Service process types, Call Center & Channels, Business Rules, Reports, Integration tools and UI
  • Excellent Customer Engagement skills
  • High Delivery Performance: on time & on budget
  • A team member who is passionate to learn and acquire knowledge & expertise


Preferred Tech and Prof Experience

2-3 years of experience with SAP- CRM

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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