SAP AMS DPE: Delivery Project Executive - Quebec City

    • Quebec City, Canada

Introduction
As a SAP AMS DPE: Delivery Project Executive you will support IBM's consistent growth by bringing to the table your business development, sales, account management, and delivery skills. Picture yourself working with a highly motivated, highly successful team with a proven sales record in IBM's top technologies. If you're ready to bring insights and experience in areas such as IoT, Blockchain and digital transformation, we are ready to offer you a best in class career development.

Your Role and Responsibilities
IBM Global Business Services has more than 60,000 professionals in over 50 countries worldwide. With a strong focus on results, we enable clients to leverage technology and information to improve performance and create sustainable competitive advantages. We are proud of our talented team, our respected reputation, and our outstanding results.

In depth experience in SAP Application Management Services (AMS) Delivery, specializing in Multi geography delivery Management, Resource Management, Transition Management and Risk Management
Candidate must master French both oral and written
Experience in service industry and public sector would be an asset
Experience in end to end SAP Implementations, SAP ugprades
Knowledge of emerging technologies and solutions for SAP is an asset

Assume overall accountability for SAP AMS delivery, including and not limited to Operational management, attainment of Service Level Agreements, Ticket and request for Service management, contract and scope management, etc
Display excellent balance of skills in key management areas of client relationship management, financial management, delivery management, project/portfolio management and leading global deliver team
Create commercially viable delivery plans for the Account and achieved margin expansion;
Responsible for reviewing and providing an oversight on overall IBM deliverables;
Establish deep and wide relationships at an executive level as well as within various senior layers of the client management through personal trust and eminence;
Work with client to establish support team and structure (this is a co-sourcing model with deep client interaction)
Achieve a high client satisfaction score consistently;
Liaise with the client stakeholders and internal service groups and formulate internal resourcing strategy to fulfill the demand pipeline to address resourcing needs; ability to adapt quickly to changing needs and manage financials very effectively
Manage delivery on time and on budget
Successfully identify, analyze and manage risks and issues for the account/program using risk management methodologies;
Manage client escalations and develop corrective action plans for schedule/cost/quality variances when appropriate;
Develop and review Integrated Project Plan as well as track delivery through planning, execution, monitoring and closure phases;
Perform status reporting to the client executives through dashboard presentations;
Bring Thought Leadership and offer solutions to the client problems though innovation and breakthrough insights
Maintain contract documents and PCRs;
Display strong process oriented skills, analytical competencies and advanced problem resolution
People Management: Build and develop a high performing delivery team with deep capability for delivering results on aggressive schedules

Required Technical and Professional Expertise
In depth experience in SAP Application Management Services (AMS) Delivery, specializing in Global Delivery Management, Resource Management, Transition Management and Risk Management
Candidate must master French both oral and written
Experience in service industry and public sector would be an asset
Experience in end to end SAP Implementations, SAP ugprades
Knowledge of emerging technologies and solutions for SAP is an asset
Solid experience around client relationship management, financial management, delivery management, program management and people management.

Preferred Technical and Professional Expertise
As above.

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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