Request Receipt Center Specialist - Helpdesk

Job Description
IBM is a leader in the global transformation and is just the place to launch your career, or star t a new one, and develop skills for navigating this new world. At IBM, you'll collaborate with extraordinary people in a creative environment to make the world work better.

The Request Receipt Center Specialist is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: General inquiry support, service delivery support, education enrollment assistance, business partner service, data base management.
They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Primary measurement is customer satisfaction with the handling of the requests. The employee prioritizes tasks and chooses the best method.

Job responsibilities:

- Work with incoming calls and emails from IBM customers
- Registration of applications for technical support
- Applications monitoring

Skills needed:
- English at fluent level
- Good communication skills
- Competent and clear speech
- Polite and friendly manner of communication
- Stress tolerance
- PC user (MS Office)
- Experience of working in technical support helpdesk for 1 year

Required Technical and Professional Expertise

- English at fluent level (speaking and writing)
- Experience of working in technical support helpdesk for 1 year
- Competent and clear speech
- Polite and friendly manner of communication
- Stress tolerance
- PC user (MS Office)

Preferred Tech and Prof Experience

- English - advance
- Relevant work experience will be an advantage
- Graduates/ last year students of technical or linguistic Universities
- Interest to IT industry

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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