Professional Services Engineer - Trusteer

Job Description
IBM Security Group, is seeking a highly motivated Professional Services Engineer who will be in charge of ensuring successful implementation and integration of our security solutions and an excellent customer experience for Trusteer's customers.
The Professional Services Engineer will manage the implementation of Trusteer's products with company's key customers across the globe, including the integration of Trusteer protections into the customer's web and mobile applications. This is a hands on technical position

Responsibilities:

  • successfully collaborate with customers to carry out integration and implementation projects
  • work closely with Trusteer's product management, engineering, sales, and consumer support teams to resolve technical related issues to ensure successful deployment, and to provide input into the product planning process
  • participate in solution designs and implementation planning, setups, and review processes to ensure success
  • perform thorough project management throughout the life cycle of the project, including setting up milestones, meeting deadlines, managing risks etc
  • build long-standing customer relationships at various levels
The position is predominantly customer facing via emails/phone calls.

Required Technical and Professional Expertise

  • English - mother tongue level (Must)
  • Strong project management skills
  • Good knowledge of web technologies - JavaScript, HTML, HTTP
  • Experience working with SQL databases
  • Technical problem-solving orientation
  • Excellent customer communication skills
  • Self-learner, able to lead a project from beginning to end independently
  • 3 years' experience as a pre - or post sales engineer, or tier 3 support engineer, or similar technical customer facing position


Preferred Tech and Prof Experience

  • Experience in software engineering roles is a plus


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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