Product Billing Analyst - HashiCorp

The HashiCorp Cloud Platform (HCP) Billing team is at the center of our cloud business. We enable customers to trial and procure products, understand their usage, and pay for the value they receive. Our work is foundational to every product on HCP and is critical to the company's success.

We are looking for a meticulous and proactive Billing Analyst to join our team. This is a new and vital role designed to be the operational backbone of our billing function. You will take ownership of critical billing processes that are currently handled by Product Managers and Engineers, ensuring our customers and our internal teams have the timely support they need. Your work will directly safeguard customer trust and company revenue, while freeing up your teammates to focus on building the future of the platform.

What you'll do (responsibilities)

• Execute critical billing functions: You will be responsible for high-impact operational tasks, such as enabling sales-led product trials, ensuring timely product access for customers, reviewing delinquency cases, and working with account teams to address customers operating outside their contract.
• Serve as a key point of contact for billing inquiries: You will investigate and resolve billing-related questions from internal teams including Support, Sales, Revenue Operations, and Accounts Receivable.
• Ensure data accuracy and integrity: You will monitor for and investigate anomalies in product metering and rating data, support end-of-month revenue reconciliation, and handle unique customer billing situations with precision.
• Drive process improvements: You will document existing operational workflows and identify opportunities to make them more efficient, reliable, and scalable over time.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Exceptional attention to detail: You have a proven ability to execute tasks with a high degree of precision and accuracy, especially in high-stakes situations.
• Strong analytical and quantitative skills: You are comfortable working with numbers, performing calculations in spreadsheets, and using data to solve problems. You approach investigations methodically.
• Ownership mindset: You are responsible, reliable, and take pride in your work. You can operate with a high degree of autonomy in working tasks to completion. You seek a second opinion in novel or risky situations.
• Clear communication skills: You can clearly and concisely explain complex information to various internal stakeholders, both in writing and verbally.
• Adaptability: You have an aptitude for learning new software systems and processes quickly and can thrive in a dynamic, fast-paced environment.
• Experience in an operational, financial, or data analysis role where precision was a core requirement.

Preferred technical and professional experience

• Experience with SQL for querying data.
• Familiarity with B2B SaaS billing models, quote-to-cash (QTC) processes, or enterprise software sales cycles.
• Humility and a collaborative spirit.
• Pragmatism in solving problems.
• A drive to explain complex ideas simply.

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Client-provided location(s): Bangalore, India

Job ID: IBM-70557

Employment Type: OTHER

Posted: 2025-11-01T18:47:59