Procurement Operations Specialist (Night shift)

Job Description

General Purpose:

The Customer Assistance Center Agent and Operations Buyer is responsible for providing support for procurement applications, process related help requests and for order fulfilment transactions, full buyer purchase order placement.

Main Responsibility Areas:

  • Receive help requests from the client and suppliers and provide support in designated language(s)
  • Follow call quality standards to conduct call
  • If question, provide 'how do I' (walk through) application or status support
  • If problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact
  • Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours
  • Create a call log for every help request during incoming call or upon email task id monitoring to insure accurate contact information is obtained and problem/question is accurately documented
  • Consult knowledge database, teamroom for guidance in responding to clients questions
  • Review requisition requirements, create purchase orders from them
  • Work efficiently with requester/client for additional information or any questions
  • Working knowledge of SAP application and transactions
  • Knowledge of all client specific processes and procedures
  • Provide support in new supplier set up or extension
  • Interface with clients and suppliers on payment issues
  • Ensure audit readiness of all purchasing documents
  • Work with Supply manager and management
  • Resolve blocked invoices

Main Contacts / Clients

Suppliers, Requesters from external client, Accounts payable, Management (Direct)


Participates as individual contributor to team. Most work carried out using work instructions. Performs and/or coordinates day-to-day activities to meet operational metrics of the team. Direct responsibilities for the ordering process . Decision making after gathering relevant information for solving the problems.

Required Technical and Professional Expertise

  • Fluent English
  • Experience in Procurement
  • Apply Knowledge of Data Analysis
  • Apply Knowledge of Business Organization and Processes, Work instructions
  • Apply Knowledge of Commodity Strategy
  • Apply Business Control Requirements
  • Apply customer satisfaction skills
  • Apply client facing skills
  • Apply strong oral and verbal communication skills
  • Apply collaboration/teaming techniques
  • Perform in matrix organization
  • Perform time management

Preferred Tech and Prof Experience

Lotus Notes, MS Office, Ariba, SAP, Lotus notes based tools (Teamrooms, Task IDs), etc.

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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