Procurement Operations Buyer (Fluent Polish/Arabic/Dutch/Spanish)

Job Description
General Purpose
The Operations Buyer is responsible for providing support for procurement applications, process related help requests and for order fulfillment transactions, full buyer purchase order placement.

Main Responsibility Areas

  • Receive help requests from the client and suppliers and provide support in designated language(s)
  • Query resolution: provide 'how do I' (walk through) application or status support
  • Troubleshooting: gather all relevant information to be included in incident report generation and if appropriate escalation to second level support
  • Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours
  • Consult knowledge database for guidance in responding to client's questions
  • Review requisition requirements, create purchase orders from them
  • Work efficiently with requester/client for additional information or any questions
  • Working knowledge of SAP application and transactions
  • Knowledge of all client specific processes and procedures
  • Provide support in new supplier set up or extension
  • Interface with clients and suppliers on payment issues
  • Ensure audit readiness of all purchasing documents
  • Work with Supply manager and management
  • Resolve blocked invoices

Main Contacts / Clients
Suppliers, Requesters from external client, Accounts payable, Management (Direct)

Scope
Participates as individual contributor to team. Most work carried out using work instructions. Performs and/or coordinates day-to-day activities to meet operational metrics of the team. Direct responsibilities for the ordering process . Decision making after gathering relevant information for solving the problems.

Required Technical and Professional Expertise

  • Fluent English and Polish or Arabic or Dutch or Spanish
  • Experience in Procurement
  • Apply Knowledge of Data Analysis
  • Apply Knowledge of Business Organization and Processes, Work instructions
  • Apply Knowledge of Commodity Strategy
  • Apply Business Control Requirements
  • Apply customer satisfaction skills
  • Apply client facing skills
  • Apply strong oral and verbal communication skills
  • Apply collaboration/teaming techniques
  • Perform in matrix organization
  • Perform time management


Preferred Tech and Prof Experience

  • Lotus Notes, MS Office, Ariba, SAP, Lotus notes based tools (Teamrooms, Task IDs) knowledge is a plus


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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