Operations Production Analyst-Distributed Product Support
This role has overall responsibility for production batch applications, including developing the operational plan, scheduling and control of batch processing and development of customers scripts. The job responsibilities in detail are: - Work with Application Development teams to develop, implement, and control high quality batch applications for internal and external customers. - Setup appropriate scheduling applications and Operator Instructions relevant to the processing platform. - Second-level support of operation in batch processing. - Develop and/or productionise customers' Scripts accordingly. - Recovery activities in production, disaster tests and during a disaster. - Monitor customer change requests and action via IBM's standard Problem and Change tool records to agreed time scales according to agreed processes, including IBM's Change Control Process. - Ensure Quality Assurance and Security compliance of all production batch environments. - Solving of application problems to achieve the default service level agreements and support of customers in critical situations. Control the scheduling of ALL batch processing via approved batch scheduling tools. One or more of these can be associated with an individual but not necessarily all of them.The employee focuses on individual/team objectives and development of professional effectiveness.
Required Technical and Professional Expertise
Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.
Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.
Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.
Works on professional projects;work is often reviewed for developmental purposes.
Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.
Preferred Tech and Prof Experience
Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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