Network Reliability Engineer

Job Description
IBM Cloud has a global network that is deployed using cutting-edge platforms and we are looking fore Network Engineer II is to assist in the development, engineering, deployment, configuration, break/fix resolution, security and management of SoftLayer's networks. This position interfaces directly with our data center staff, procurement teams, management, development teams, and vendor support staff.

Responsibilities Include:
Receive escalations from our NOC, Network Support Engineers, and Management
Provide support to Sales for customer related network issues
Engage with Technical Account Managers and/or Sales Engineers to represent the networking department in discussions with customers
Troubleshoot and identify network issues as they are escalated and fix/escalate/document as needed/required
Performance analysis and optimization
Create diagrams and other documentation of network environments
Ability to recognize and prioritize critical tasks independently
Plan, schedule, and implement network maintenances
Meet project deadlines
Collaboratively manage vendor support escalation.ating systems to ensure consistent compatibility with established infrastructure.

Required Technical and Professional Expertise

2-5 years' experience in a customer facing support position
2+ years' working on large-scale service provider networks
3+ years' network engineering experience
Strong networking troubleshooting skills
Demonstrated organization and time management skills
Demonstrated verbal and written communication skills
Ability to work remotely with little or no direct supervision
Must be self-motivated and disciplined
Ability to recognize and prioritize critical tasks independently

Preferred Tech and Prof Experience

Vendor Certifications: CCNP, CCIE, JNCIP, JNCIE
Vendor Hardware Platforms: Cisco Catalyst 6500, Cisco Nexus 7000, Juniper MX, Cisco switches, Arista switches
High Availability Technologies: HSRP, VRRP, MLAG, VSS, VPC
Routing Protocols: OSPF, BGP, MPLS
Scripting Languages: Python, Perl, Bash, Expect/TCL
Operating Systems: Linux, BSD

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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