Network Engineer - Network Reliability Engineering
Empowered. Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at IBM.
The Infrastructure Service Team works on the heart of the IBM Cloud. We provide cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. Our customers range from web startups to global enterprises.
Here at IBM Cloud, we are looking for a Network Engineer to assist in the development, engineering, deployment, configuration, break/fix resolution, security and management of SoftLayer's networks. This position interfaces directly with our data center staff, procurement teams, management, development teams, and vendor support staff.
- Receive escalations from other internal groups and Management
- Troubleshoot and identify network issues as they are escalated and fix/escalate/document as needed/required
- Performance analysis and optimization
- Build diagrams and other documentation of network environments
- Ability to recognize and prioritize critical tasks independently
- Plan, schedule, and implement network maintenances
- Meet project deadlines
- Collaboratively manage vendor support critical issues
Required Technical and Professional Expertise
2-5 years' experience in a customer facing support position
2+ years' working on large-scale service provider networks
3+ years' network engineering experience
Strong networking troubleshooting skills
Proven organization and time management skills
Proven verbal and written interpersonal skills
Ability to work remotely with little or no direct supervision
Be self-motivated and focused
Ability to recognize and prioritize critical tasks independently
Preferred Tech and Prof Experience
Vendor Certifications: CCNP, CCIE, JNCIP, JNCIE
Vendor Hardware Platforms: Cisco Catalyst 6500, Cisco Nexus 7000, Juniper MX, Cisco switches, Arista switches
High Availability Technologies: HSRP, VRRP, MLAG, VSS, VPC
Routing Protocols: OSPF, BGP, MPLS
Scripting Languages: Python, Perl, Bash, Expect/TCL
Operating Systems: Linux, BSD
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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