Network Engineer - Network Reliability Engineering

Job Description

Empowered. Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at IBM.

The Infrastructure Service Team works on the heart of the IBM Cloud. We provide cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. Our customers range from web startups to global enterprises.

Here at IBM Cloud, we are looking for a Network Engineer to assist in the development, engineering, deployment, configuration, break/fix resolution, security and management of SoftLayer's networks. This position interfaces directly with our data center staff, procurement teams, management, development teams, and vendor support staff.
Responsibilities Include:

  • Receive escalations from other internal groups and Management
  • Troubleshoot and identify network issues as they are escalated and fix/escalate/document as needed/required
  • Performance analysis and optimization
  • Build diagrams and other documentation of network environments
  • Ability to recognize and prioritize critical tasks independently
  • Plan, schedule, and implement network maintenances
  • Meet project deadlines
  • Collaboratively manage vendor support critical issues


Required Technical and Professional Expertise


  • 2-5 years' experience in a customer facing support position

  • 2+ years' working on large-scale service provider networks

  • 3+ years' network engineering experience

  • Strong networking troubleshooting skills

  • Proven organization and time management skills

  • Proven verbal and written interpersonal skills

  • Ability to work remotely with little or no direct supervision

  • Be self-motivated and focused

  • Ability to recognize and prioritize critical tasks independently


Preferred Tech and Prof Experience


  • Vendor Certifications: CCNP, CCIE, JNCIP, JNCIE

  • Vendor Hardware Platforms: Cisco Catalyst 6500, Cisco Nexus 7000, Juniper MX, Cisco switches, Arista switches

  • High Availability Technologies: HSRP, VRRP, MLAG, VSS, VPC

  • Routing Protocols: OSPF, BGP, MPLS

  • Scripting Languages: Python, Perl, Bash, Expect/TCL

  • Operating Systems: Linux, BSD


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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