Network Engineer - Lead

Job Description

This role is responsible for ongoing technical network engineering leadership and support of the Network Reliability Engineering (NRE) team. This team supports our global network infrastructure including routers, switches, datacenter network, transit and transport links which connect datacenters sites to other networks and to other datacenter sites.

Responsibilities Include:

  • General oversite of the technical capabilities of members of the NRE team as needed to resolve service-affecting issues
  • Create and update MOPs/SOPs for use by the NRE team to perform a variety of tasks including break fix and maintenance activities
  • Work with the NRE team members to assist them in becoming certified to use the MOPs/SOPs
  • Perform deep dive investigations on service impacting issues and create future corrective action plans for dissemination to other Network Engineering teams as needed
  • As needed, assist NRE members in troubleshooting, isolating and correcting service-affecting issues on the network
  • As needed, plan, schedule, and implement network maintenance activities which include firmware upgrades, hardware replacement and network infrastructure augments/changes when needed
  • As needed, implement approved routing policy changes/corrections to mitigate points of traffic congestion on the network due to planned or unplanned incidents
  • Create network connectivity diagrams, processes documentation and other documentation of live network environments for internal and customer use
  • Communicate effectively with internal and external audiences with varying levels of technical expertise


Required Technical and Professional Expertise

  • Working knowledge of the following network protocols/technologies:
    • Border Gateway Protocol (BGP)
    • Multiprotocol Label Switching (MPLS)
    • Open Shortest Path First (OSPF)
    • IPv4 and IPv6 addressing
    • LACP (Link Aggregation Control Protocol)
    • Dark fiber / DWDM systems
  • Advanced Configuration of Juniper and Cisco devices
  • Ability to initiate and effectively utilize "remote hands" assistance within datacenter and carrier hotel environments for items such as fault isolation, installation/test of structured cabling/cross-connects and troubleshooting physical equipment as well as replacing faulty components within a chassis
  • Demonstrated history of organization and time management skills
  • Demonstrated history of verbal and written communication skills
  • Ability to work remotely with little or no direct supervision
  • Exhibit a strong understanding of customer service
  • Must be self-motivated and disciplined
  • Ability to recognize and prioritize critical tasks independently


Preferred Tech and Prof Experience

  • Demonstrated history of organization and time management skills
  • Demonstrated history of verbal and written communication skills
  • Ability to work remotely with little or no direct supervision
  • Exhibit a strong understanding of customer service
  • Must be self-motivated and disciplined
  • Ability to recognize and prioritize critical tasks independently


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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