Manufacturing Engineer

Job Description

The Solution Delivery Services team has an open position for a technical engineer to support the remanufacturing services that we provide to IBM Canada. The successful candidate for this role will be responsible for researching and developing the technical requirement for remanufacturing a variety of hardware devices, including but not limited to desktops, laptops, printers, networking and mobile devices. The remanufacturing processes for all products requires both strong technical skills and broad product knowledge. The position includes the responsibility for developing and improving production processes, assessing and correcting quality issues and providing technical consultation for the production team and client.

The following is a list of common activities included in this role:
• Creation and maintenance of process documentation
o Basic process documentation used by remanufacturing for general process guidance for each model of equipment
o Test procedures to ensure functionality and performance
o Bill of Materials -provide listing of parts (power adapters, cables etc) which much be included with each machine depending on original content
o Documentation and training to enable remanufacturing to correctly identify equipment, models, base components and features.
• Training of remanufacturing personnel for new process implementation, process reengineering and quality procedures
• Perform root-cause analysis of quality issues related to remanufacturing and implement appropriate corrective actions
• Provide first level technical support to the remanufacturing line to resolve process, technical and diagnostic issues, including failure analysis and repair and determining acceptable alternate parts when parts are not available
• Provide process sizing for new equipment and models, work order review, process enhancement review and recommendations
• Create/maintain a library of software images as necessary to support machine operating system requirements
• Coordinate information exchange with client team through status meetings on work order activity, work-in-process inventory, and any other open items essential to the ongoing business
• Provide management level reporting and participate in monthly business reviews covering topics such as parts purchasing, forecasting, cycle time, assessment, repairs and quality

Required Technical and Professional Expertise

• Excellent written and verbal communication skills
• Ability to work independently while operating as part of a team is essential
• Practical experience with Windows Deployment Services and VB scripting
• Expert knowledge in Windows based operating systems and practical experience with Linux based systems
• Expert PC-based hardware knowledge
• At least 2 years of technical experience with both hardware and software with 5 years of experience preferred
• At least 2 years of technical troubleshooting experience

Preferred Tech and Prof Experience


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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