Malware Defense Specialist

Job Description

The main responsibility of the Malware Defense Specialist is maintaining Antivirus infrastructure for IBM's customers.
This includes insuring the Compliance and Currency of the software version, Monitoring and Analyzing alerts and acting as single point of contact in case of Malware outbreaks. On this position you will work closely with System Administrators, Network Administrators, Desktop Support, and Help Desk to ensure policies are being followed and appropriate steps are taken to protect the customer's infrastructure.

As a Malware Defense Specialist you will respond to audit requests relating to the currency of the customer's infrastructure and take remediation steps to close any gaps in antivirus coverage and provide guidance and serve as escalation point to authorized customer security contacts for remediation of malware issues found on supported endpoints. You will as well assist customer with interpretation/assessment of any vendor analysis of samples and remediation instructions as applicable and you will provide instructions on how to repair AV product on endpoints. For Next-Gen antivirus solutions you will triage and analyze possible impact and act in collaboration with range of teams.

Among your responsibilities will be providing 3rd level software support to the support groups and the customer to assist in resolving any nonstandard antivirus issue. You will work closely with the antivirus vendors to resolve outstanding issues and you will provide virus samples to the antivirus vendors for analysis and respond appropriately to the findings.

What we expect:
Orientation on the customer
Overview of security principles
Understanding of standard IT Security and ITIL processes
Ability to work with large amount of data
Fluent English

Nice to have:

* Broad technical understanding (multiple platforms have to be covered, received information require technical understanding to be interpreted)

* Experience in managing & troubleshooting enterprise level Legacy AV products (McAfee - ePO, ENS; Symantec - SEPM, TrendMicro Deep Security)
Experience with Next-Gen AV (CarbonBlack; Crowdstrike)
* Agile thinking

Your Benefits:
- Broad education and development opportunities starting from soft skills, classroom trainings, workshops, mentors, Safari books & access to technical self-paced training's with various partners
- Position oriented training and/or professional certifications (Symantec, TrendMicro, McAfee, CarbonBlack, Crowdstrike, CISSP/CISSM)
- Additional 5 days paid time off
- Relocation assistance
- Various benefits/discounts/offerings for sports, massages, financial services and others

Shift : General (daytime) + weekly on-call rotation

Required Technical and Professional Expertise

  • Multiple years of experience in managing & troubleshooting enterprise level AV products (McAfee - ePO, VirusScan, Symantec, TrendMicro Deep Security)
  • Orientation on the customer
  • Broad technical understanding (multiple platforms have to be covered, received information require technical understanding to be interpreted)
  • Understanding of standard IT Security and ITIL processes
  • Ability to work with large amount of data
  • Fluent English


Preferred Tech and Prof Experience

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EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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