Junior Payroll Helpdesk Analyst

Job Description
Scope of responsibilities:

  • daily handling and resolution of Tier 1 query tickets raised by customers' employees, stakeholders as well as by the external parties (PSP)
  • ensuring that tickets are resolved or re-addressed promptly
  • provide accurate, valid and complete information by using the right methods/tools
  • ensuring high quality of customer service in the fields of timeliness and communication
  • actively supporting any continuous improvement activities or other process and/or tools improvements;
  • if required acting as backup for team members and/or additional functions as assigned by supervisor
  • ensuring the achievement of payroll targets as defined by supervisor, manager and contractual SLAs
  • performing required administrative tasks including but not limited to assisting in audits, submitting data on work time and attendance, following internal procedures
  • following internal procedures, guidelines and policies


Required Technical and Professional Expertise

  • fluent English
  • exceptional communication skills
  • relevant professional experience (at least 6 months preferably in customer service in international environment)
  • professional and patient attitude
  • customer-oriented; ability to turn frustrated customers into happy customers
  • ability to organize own work to meet tight deadlines
  • accuracy and attention to details
  • problem solving skills
  • quick learner with a desire for continuous improvement
  • customer support experience or experience as a client service representative would be an asset


Preferred Tech and Prof Experience

  • fluent English
  • exceptional communication skills
  • relevant professional experience (at least 6 months preferably in customer service in international environment)
  • professional and patient attitude
  • customer-oriented; ability to turn frustrated customers into happy customers
  • ability to organize own work to meet tight deadlines
  • accuracy and attention to details
  • problem solving skills
  • quick learner with a desire for continuous improvement
  • customer support experience or experience as a client service representative would be an asset


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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