Intelligent Workflow Engineer - 24 month Fixed Term Hire - Perth

    • Perth, Australia

At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM's ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities
Intelligent Workflow Engineer


  • Work in a role where no two days are the same
  • Collaborate with stakeholders of all levels
  • Fixed Term Hire position, based in Perth
What do enabling robots to understand human emotions; transforming media and retail; changing the game of sports; and creating step-by-step recipes based on your own dietary requirements and favourite ingredients - all have in common? They are all powered by IBM.

We can also add Doctor Watson to that list - with Watson Health being used to discover new drugs, suggest diagnoses and treatment plans. If that's not impressive enough, Watson can find you the best holiday destination - by using cognitive technology.

At IBM we are constantly innovating to meet real needs with the latest technology. This is how we are defining the cognitive era.

What can YOU do with IBM?

What will be My Responsibilities?
  • Analyse business processes and workflows with the objective of finding out how they can be improved and automated to enable the experience design. This requires constant collaboration and feedback into the design research, journey maps and service blueprint
  • Facilitate process workshops, after which they document any information elicited using process maps and business requirements documents.
  • Able to see the big picture, understand project objectives and be able to apply the understanding of how processes should work to operational improvement initiatives.
  • Present new process designs to stakeholders for discussion.
  • Identify future automation opportunities in line with the and quantify benefits

What skills will I need?
  • Excellent Communication, interpersonal skills and Stakeholder Management
  • Data driven decision making
  • Analytical, and drive value analysis
  • Collaborative
  • Empower, teach and motivate squad members
  • Critical thinking
  • Deep expertise in the practise of Agile, particularly Scrum and Kanban
  • Technical understanding, development experience or certification in automation tool set e.g. AWS SWF, K2, UIPath, Mulesoft, Watson
  • Experience completing User research and Service Design
What experience do I need?
  • Process analysis including as is process analysis, business process mapping and identification of process improvement opportunities.
  • Design of future state processes to implement identified improvement opportunities in user experience and business improvement outcomes.
  • Experience in running process workshops and interviews with client stakeholders to understand pain points, procedures and opportunity identification
  • Awareness of automation capabilities and value levers
  • Experience with automation across multiple technologies including workflow tools, AI and RPA
  • Experience in working with development and product teams to communicate process requirements in the context of experience design and the technical solution.

Ready To Join Us?
To be part of a diverse and global team of thinkers and leaders - people who want to make an impact, share their expertise and collaborate with some of the world's top business and technology professionals. Keep reading.

Sign me up!
If you tick these boxes, and are ready to start your next challenge with a career at IBM - click "Apply" today. To find out more, head to


Required Technical and Professional Expertise
Intelligent Workflow Engineer


Preferred Technical and Professional Expertise
Intelligent Workflow Engineer


About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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