Infrastructure Specialist: System Administration

Job Description
Responsibilities

• Administration, maintenance, troubleshooting and incident resolution, if required in cooperation with the Client or 3rd party suppliers
• Perform Level 2 and Level 3 support tasks based on generic and basic troubleshooting instructions for in-scope applications
• Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution;
• Maintain and update resolution instructions for the applications;
• Maintain and update descriptions for security and backup/restore procedures for the applications;
• Follow internal procedures and processes
• Raise requests that are outside of the Application Operation scope to the Application Operation Delivery Manager for resolution
• Plan, coordinate, and assist the technical implementation of new applications in the Production Test and Production Environments;
• Perform Early Life support for new applications as agreed;
• Perform operational introduction based on agreed pre-requisites and requirements for the new Applications;
• Perform introduction and deployment of new applications in the Production Test and Production Environments as agreed;
• Perform 3'rd level support debug and code analyse

Requirements

1-5 years experence with Oracle/SQL -procedures, debug, analyse
1-3 years experience with technical support (3'rd level analysis)
Technical background (studies in Computer Science)
Analytical thinking (to be able to identify root cause of a problem - log and code analysis)
Customer facing ( to be able to communicate in such a manner that is understandable to the end customer )
willing to learn and improve
Linux - proven experience with unix based systems
English: Fluent

Required Technical and Professional Expertise

  • 1-5 years experence with Oracle/SQL -procedures, debug, analyse
  • 1-3 years experience with technical support (3'rd level analysis)
  • Analytical thinking



Preferred Tech and Prof Experience

  • Experience with Linux and/or AIX (AIX preferable)
  • Backup Client experience


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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